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We compare timeshare exit companies so you can make an informed decision. Learn how we earn to maintain our website so we can continue providing valuable content to our readers. We do our best to provide educational information and help you navigate through the timeshare exit industry.

Helping Timeshare Owners

If your timeshare feels more like an anchor than a vacation, you are not alone. Maintenance fees climb every year. Resorts ignore cancellation pleas. And the market is full of “rescuers” who promise freedom, take a big check, then vanish.

Today we’re taking a hard look at Helping Timeshare Owners LLC (HTO). They’ve operated for over a decade and advertise a money‑back guarantee, but there’s a lot you should know before trusting them with your savings or your credit score. This article will walk you through everything. See where the red flags pop up, and decide whether HTO really fits your situation. When you’re done, reach out to us. 

We’ll guide you, spell out your safest options, and, if it makes sense, connect you with a company that holds your payment in escrow until the exit is done.

Company Details: Helping Timeshare Owners LLC

Location & Ownership

  • Headquarters listings show Orlando and Kissimmee, Florida, plus satellite offices in Nashville, Tennessee, and other states.
  • Founded in February 2010; CEO and principal owner is William W. Howell Jr.
  • What They Do

HTO sells “timeshare relief” services—preparing letters, negotiating with resorts, and claiming to secure full contract cancellations. Marketing materials stress a 100% money‑back guarantee but make no mention of an independent escrow account.

Time in Business

Records indicate they have been active since 2010, though the Better Business Bureau once flagged the company as “out of business” after multiple address changes.

How Does Helping Timeshare Owners Work?

Step

What HTO Says It Will Do

1

Free phone intake and contract review

2

Flat‑fee agreement signed; full payment collected up front

3

HTO drafts demand letters to your resort, often instructing you to stop paying maintenance fees

4

Resort negotiation phase (HTO says 6–12 months)

5

If the exit fails after 12 months, HTO promises a refund

Timeline

Customer feedback shows cases running from six months to well over a year; refunds can take many additional months to chase down.

Average Fees

Public complaints list charges of $1,800–$3,200 per contract.

Escrow vs. Money‑Back

HTO does not offer an escrow option. Your entire fee leaves your pocket on day one. They rely on a written refund promise—enforceable only if you have the patience (and sometimes legal budget) to follow up. Escrow keeps funds in a neutral account until your resort confirms the release. HTO’s model shifts all risk to you.

Important note: A “money‑back guarantee” is only paper. Legitimate exit companies today let the bank hold your funds in escrow; they get paid after the deed transfer is recorded.

Are They the Real Deal or Risky Bet?

HTO is a real business with more than a decade of history; some clients report successful exits. Still, court filings and unresolved complaints suggest a pattern of aggressive tactics and slow refunds.

That grey area means the company might work for you—but you need a second opinion. Contact us first; we’ll see if HTO (or any other outfit) actually qualifies as a safe fit for your circumstances.

Pros and Cons of Helping Timeshare Owners

Pros

Cons

Long time in operation (since 2010)

Collects full fee up‑front—no escrow

Advertises 100 % money‑back guarantee

Money‑back process can be lengthy and contentious

Some positive testimonials on Trustpilot

Not BBB‑accredited; BBB once listed business “out of business”

Handles the paperwork on your behalf

Lawsuits allege deceptive practices and interference with resort contracts

Flat fee disclosed before engagement

Past BBB data show dozens of complaints and an “F” rating (2019)

What You’ll Pay and When You Might Get It Back

  • Up‑front fee: Reports range $1,800–$3,200 per interval.
  • Payment structure: 100 % due at signing; no phased or escrow option.
  • Refund promise: 12‑month guarantee. Customers must request refunds in writing and often wait months. One reviewer needed 14 months before even requesting the refund, then waited another three.

What Owners Are Saying

Feedback clusters into two camps:

  1. Owners who got out and praise the company’s persistence.
  2. Owners who claim silence after payment, credit damage from missed fees, or a long fight to retrieve refunds. That split is a red flag; consistent service shouldn’t feel like roulette.

Review Sources & Metrics

Source

Rating / Volume

Key Takeaways

Trustpilot

4.1/5 (handful of reviews)

Mostly older reviews citing eventual success but delays

BBB Complaint Log

Two recent complaints, one unanswered

Issues: refund delays, lack of documentation, unreachable staff

Industry Watch Sites

Note 43 historical BBB complaints and past “F” rating

Emphasize risk of up‑front fees and no escrow

  • Total Clients Served: not publicly disclosed.
  • Average Cost Per Client: roughly $2,500 based on complaint data.
  • Success Ratio: unverified; no audited statistics.
  • Escrow or Money‑Back: Money‑back only, no escrow.
  • Filed Complaints: Dozens historically, plus multiple lawsuits

What Services Does Helping Timeshare Owners Offer?

  • Timeshare contract cancellation (letter‑writing, negotiation)
  • Transfer or deed‑back coordination (resort dependent)
  • Credit repair follow‑up (advertised, but complaints suggest mixed results)

HTO does not list attorney representation; they state you do not need a lawyer, which can limit leverage with stubborn resorts.

Court Battles You Should Know About

  1. Orange Lake Country Club v. Helping Timeshare Owners (2019)

Suit alleged deceptive practices and interference with contracts. Court entered default judgment against HTO after discovery violations.

2. Appeal – Howell & HTO v. Orange Lake (2020)

Florida appellate court upheld a temporary injunction; opinion noted deceptive conduct.

These Helping timeshare owners lawsuits underline a pattern: resorts accuse HTO of encouraging owners to default and sending fabricated letters—tactics that can backfire on the customer.

How Our Vetting Saves You Money

After watching the exit industry for years, we’ve learned one truth: the company that takes your money up front holds all the power. Escrow tilts the scale back to you. Our mission is to shine light on every corner—good, bad, and grey—so you avoid costly missteps.

How We’re Different:

  • We never sell exit services.
  • We vet companies for escrow protection first, track lawsuits, and verify complaint resolution.
  • We walk you through real fees, realistic timelines, and safer alternatives—free of charge.

Scammers hate scrutiny. We embrace it.

Frequently Asked Questions

How long does Helping Timeshare Owners take to cancel a contract?

Most owners we’ve spoken with saw the process last six to twelve months, start to finish. Others waited up to eighteen months when resorts pushed back and refunds dragged on. Plan for at least a year so no surprises.

Does Helping Timeshare Owners LLC use escrow?

No. Helping Timeshare Owners takes the full fee the day you sign. The company promises a money‑back guarantee instead of escrow, meaning all risk sits on you until they finish—or until you chase a refund.

What are common Helping Timeshare Owners LLC complaints?

Owners often report long gaps in communication after paying, slow or missing refunds, and lowered credit scores because they were told to stop maintenance payments too soon. Those painful surprises are why we insist on third‑party escrow protection.

Are there lawsuits against Helping Timeshare Owners?

Yes. Major resorts like Orange Lake sued Helping Timeshare Owners for alleged deceptive tactics and contract interference. Courts issued default judgments and upheld injunctions, highlighting the danger of strategies that push owners to default before cancellation is secured.

Is there a safer way to exit a timeshare?

Absolutely. Choose an exit company that puts your payment into escrow, releasing funds only after the resort confirms you are off the deed. Contact us, and we will match you with a pre‑screened provider who works that way.

Conclusion

Helping Timeshare Owners LLC has years in business and some success stories, but the gaps are too wide to ignore. They take all the money on day one, work without escrow, and have faced real lawsuits. Many owners praise them, yet just as many describe silence, refund chases, and credit hits after following risky advice. At this stage of life, you cannot afford that kind of gamble. You need a plan that protects every dollar and keeps pressure on the exit company to finish the job. 

That means third‑party escrow, written timelines, and clean communication from start to finish. If those boxes are not checked, walk away. 

Reach out to MyTimeshareExitReviews instead. We will look at your contract and connect you, only when it makes sense with a vetted company that does not get paid until your name is off the deed.

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