Timeshare Exit Team

Buying a timeshare once felt like locking in family fun forever. Years later, rising annual fees, shrinking booking windows, and changing travel habits leave many owners feeling trapped instead.

If you’ve reached that point, you’re not alone. Thousands now search for companies that promise a safe, legal exit. One name appears over and over: Timeshare Exit Team.

This article cuts through the marketing shine and the online noise. We’ll cover who founded Timeshare Exit Team, how its process works, what it costs, and where the biggest risks or rewards might hide.

Most importantly, we’ll show you how to keep your hard-earned money, credit, and financial health completely safe throughout the journey.

Company Details: Timeshare Exit Team

Founded in 2012 by Brandon Reed and Trevor Hein, Timeshare Exit Team (officially Reed Hein & Associates LLC) grew from a small office in Kirkland, Washington, into a nationwide network of 30 locations, plus one in Canada. The partner’s former rain-gutter salesmen advertised a single mission: help owners “get freedom” from unwanted timeshares.

Over the next decade, the company became a household name, in part because of radio endorsements from personal-finance host Dave Ramsey. At its peak, marketing materials claimed more than 22,000 successful exits.

Pro Tip: Before trusting the brand history, call the Washington Secretary of State to confirm the company’s current registration status and any recent name changes.

How Timeshare Exit Team Work before

Step-by-Step Breakdown

Free Consultation: A phone or in-person meeting (90 minutes) to review the owner’s contract and pitch the service.
Up-Front Fee Contract: Clients pay $4,000–$9,000 before any work begins.
“Stop-Pay” Letter: The company tells owners to halt maintenance fees while it negotiates with resorts, often leading to late fees or collections.
Third-Party Negotiation: Staff or outside attorneys send demand letters to the resort; some cases move to foreclosure or deed-in-lieu.
Completion or Refund: If an exit is not secured within the promised window (typically 12–24 months), the contract advertises a money-back guarantee, but no true escrow holds client funds.

Pro Tip: Insist on a written, date-stamped roadmap that shows who will handle each step, how long it should take, and what happens if deadlines slip.

Are They Legit or still in business

Update June 2025: Timeshare Exit Team has officially closed as of December 31st, 2021. In September, the company was required to pay a whopping total of $2.61M to the State of Washington.

The office of Bob Ferguson – State Attorney General of Washington, says the company marketed a 100% Money-Back Guarantee they did not honor. The truth is that several customers did not receive their refunds, ever. Some owners have waited for numerous years, but still nothing.

Important Note: Search your state’s attorney-general database for open investigations; unresolved cases are a louder warning sign than old settlements.

Timeshare exit team Pros & Cons

Pros	Cons
National brand recognition	High up-front fees, no escrow
Money-back language in the contract	Lawsuits and AG settlement for deceptive practices
Claimed 22,000 exits over 10 years	BBB D- rating, many refund disputes
Offices across the U.S. and Canada	Advises owners to stop paying dues, risking credit damage
NOT IN BUSINESS CLOSED

Pricing and refund policy

Standard fee: $4,000–$9,000 per contract (higher if a mortgage is owed).
Payment timing: 100 % before work starts.
Refund promise: Full refund if no exit within the term. However, the 2021 settlement shows many owners struggled to collect.
No escrow: Funds are paid directly to Reed Hein, so owners shoulder the financial risk.

Pro Tip: If a company won’t place your fee into a third-party escrow, walk away. Escrow is the only refund “guarantee” that can’t vanish overnight.

Average fees and Timeline

Average Fees	Typical Timeline	Escrow / Money-Back?
$4k–$9k up front	12–24 months (some longer)	Advertised “100 % refund,” but funds never kept in escrow

Important note: Because payments go straight to the company, the guarantee relies on its solvency, an issue after legal actions in 2021.

Timeshare Exit Team Reviews

What People Say? Owners praise friendly sales staff and clear explanations, yet frustration mounts when cases stall. Common online themes: long timelines, lack of updates, and refund hurdles.

Source	Rating / Notes
Still In Business?	Closed
BBB	D- rating; 200+ complaints closed; average 1/5 stars.
Trustpilot	Pages removed after closure; historic score below 1.8/5.
Glassdoor (employee view)	Mixed; staff cite high pressure to sell.
Yelp (Bellevue office)	Marked “Closed”; 1.5/5 stars.

Clients served: 22,000 (company claim)
Average cost per client: $6,000
Success ratio: The Company once advertised “97%,” yet AG filings show many unresolved cases.
Escrow / Money-back: Promise only; no third-party escrow.
Filed complaints: 2,800+ Washington contracts named in the AG suit alone.

Pro Tip: Sort online reviews by “most recent” and skim the one-star posts first; they reveal real-time pain points the marketing copy won’t mention.

What Services They Offer before?

Contract cancellation through negotiation or legal counsel
Mortgage relief for owners with outstanding balances
Credit-repair referrals after exit
Educational webinars on timeshare law

These services match standard industry offerings, yet rely heavily on third parties and letter-writing campaigns rather than direct resort programs.

Timeshare Exit Team Lawsuits & Complaints

2020–2021 Washington AG Case: Alleged false advertising, unearned fees; $2.61 million settlement plus injunctive relief.
Multiple civil suits from resorts claiming tortious interference.
Consumer class actions for refund failures.
After the settlement, many U.S. offices closed; as of 2025, the company is no longer enrolling new clients.

Pro Tip: Read the actual court filings (often free online) rather than media summaries—details like “unearned fees” or “injunctive relief” show where clients got hurt.

Timeshare Exit Team Dave Ramsey

Dave Ramsey is a financial guru and a well-known radio personality. Dave Ramsey has openly stated on his “Dave Ramsey Show” that timeshares are a financial nightmare, and if you’re looking to purchase a timeshare, you’re making a big mistake. On YouTube, Dave Ramsey recommends Timeshare Exit Team and says they are one of the few companies that can help you remove this burden. He says, “At first I was reluctant to partner with a company involved in the timeshare exit space. You have to be very careful about who you partner with. Trust me.”

Endorsing a company such as Timeshare Exit Team means Dave Ramsey truly believes in the company and how they operate. It turns out the same company he is supporting has been involved with quite a few lawsuits.

Currently, they are the center of attention for the Washington State Attorney General – Bob Ferguson. And yet Dave has been endorsing the company for about three years! If you decide to work with Dave Ramsey and Timeshare Exit Team, we highly suggest you reach out to us first to confirm if they truly will remove your timeshare burden.

Timeshare Exit Team Steve Harvey

Steve Harvey is a reputable radio and TV host. Steve Harvey has openly endorsed Timeshare Exit Team, even though Steve Harvey is not in the financial industry. He has a tremendous voice when it comes to expressing what is right and wrong. If a famous individual like Steve Harvey endorses Timeshare Exit Team, he must have a good reason, right? Unless that reason is a handsome compensation.

Our team still recommends working with timeshare exit companies that offer an escrow payment option, so you don’t pay a single penny up-front until your timeshare contract is cancelled. Why would you want to risk paying thousands up-front if your timeshare is still not cancelled?

Why Our Review Matters

The timeshare-exit landscape shifts quickly. Legal actions against one company often leave owners adrift with money gone and contracts still binding. Our team thoroughly examines a company’s registration, physical offices, state actions, and how effectively they address owners’ needs. That holistic view helps us spot gaps like the lack of escrow that can put seniors at risk.

At MyTimeshareExitReviews, we only help you connect with vetted timeshare exit companies that offer escrow, so you have no up-front fees. This single safeguard protects your retirement savings while giving the exit partner motivation to finish the job.

Frequently Asked Questions

1. Is Timeshare Exit Team still in business in 2025?

Most offices closed after the 2021 settlement, and the company is no longer enrolling new clients, according to state and consumer records.

2. How much did Timeshare Exit Team charge?

Clients paid $4,000 to $9,000 up-front, with higher fees when a mortgage remained on the timeshare.

3. Did Timeshare Exit Team use escrow?

No. Payments were made directly to Reed Hein. The contract offered a money-back guarantee, but funds were not held by a third party.

4. Why did the Washington Attorney General sue the company?

The AG alleged deceptive advertising and failure to deliver exits or refunds, leading to a $2.61 million settlement and strict oversight.

5. What’s the safest way to exit a timeshare today?

Work with a company that puts your payment into escrow and charges nothing up-front, exactly the partners we connect you with at MyTimeshareExitReviews.

Final Thoughts

Timeshare Exit Team once ranked high in “timeshare exit companies reviews,” yet today the record shows costly fees, slow timelines, and unresolved refunds. Their money-back language sounds comforting, but without escrow, the promise is only as strong as the company’s balance sheet. Lawsuits, a BBB D-rating, and a state settlement suggest real risks, especially for older owners on fixed incomes.

If you want the best timeshare exit path, one that keeps your funds safe, reach out to us first. We’ll review your contract for free and connect you with a proven company that uses third-party escrow, so your money stays yours until the job is done.

Left behind!

January 10, 2022

Review of Timeshare Exit Team Review

It’s been almost 2 years since I pays them to help exit my timeshare, giving them power of attorney. The guarantee period is over and they won’t refund my money since no settlement was made. My credit is declining.. but good at all!

Regina Carnicelli brown

Left behind!

January 10, 2022

Review of Timeshare Exit Team Review

Regina Carnicelli brown

Recommended Timeshare Exit Companies

Free Informational Consultation

By providing my contact information and clicking ‘submit’, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. This may also include calls and text messages to my wireless telephone numbers. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. I understand that my permission described overrides my listing on any state or federal ‘Do Not Call’ list and any prior listing on the ‘Do Not Call’ lists of our partners. I acknowledge that this consent may only be revoked by email notification to info@mytimeshareexitreviews.com

FREE Timeshare Exit Guide

Timeshare Exit Companies

Helpful Articles

FREE TIMESHARE EXIT COST ASSESSMENT

Who do you own your Timeshare with?

Is your Timeshare paid in full or do you still owe?

Paid in Full Still Owe

How much do you still owe?

Were you misled during your Timeshare purchase?

Did you recently purchase your Timeshare?

Yes No

Name

Phone Number

Yes, I confirm I own a timeshare and want MyTimeshareExitReviews.com to send my information to MyTimeshareExitReviews.com partner(s). I agree to MyTimeshareExitReviews.com Terms & Conditions.