American Settlement Solutions

The Customer Reviews and Ratings For American Settlement Solutions different platforms are listed below:

American Settlement Solutions Reviews on Google

The Customer Reviews and Ratings For American Settlement Solutions on google show a 2.7 rating based on 25 reviews, reflecting low aggregate satisfaction linked to documented financial, service delivery, and communication outcomes.

Customer review findings for American Settlement Solutions on Google are listed below.

• Average Rating: Google displays a 2.7 score calculated from 25 customer reviews.
• Negative Review Volume: A higher proportion of reviews assign 1-star or lower sentiment compared with positive ratings.
• Upfront Costs: Customers report payments ranging from $1,400 to approximately $4,000 for listings, advertising, and cancellation services.
• Refund Terms: Reviews cite refund conditions tied to fixed periods between 10 days and 18 months with frequent disputes over enforcement.
• Service Results: Review timelines extend from weeks to 4 years without confirmed sales, rentals, or buyer offers in most cases.
• Communication Behaviour: Feedback documents unanswered calls, answering services, scripted replies, and limited outbound contact.
• Regulatory Mentions: Reviewers reference BBB complaints, loss of accreditation, FTC and FBI reports, police filings, credit card disputes, and legal actions.
• Property Scope: Customer assets include Hilton Vacation Club, Wyndham timeshare, Westgate, and Disneyland Resort properties.
• Verified Positive Outcomes: A small subset of reviews confirms completed deed transfers, recovered payments, and maintenance fee removal through named representatives.

American Settlement Solutions Reviews on Better Business Bureau and Yelp

The Customer Reviews and Ratings For American Settlement Services on Better Business Bureau and Yelp show low customer satisfaction scores supported by limited review volume and documented billing disputes.

Customer review signals for American Settlement Services across Better Business Bureau and Yelp are listed below.

• Better Business Bureau Customer Rating: The Better Business Bureau profile records a 1/5 star customer review rating calculated from 1 published customer review.
• BBB Accreditation Status: The BBB profile states American Settlement Services is not BBB Accredited despite holding an A+ BBB business rating.
• BBB Review Summary: The sole BBB customer review dated 09/19/2024 reports a completed timeshare contract cancellation combined with an overcharge caused by incorrect figures presented by a salesperson.
• Billing Dispute Details: The BBB review documents written pricing errors during the sales presentation, a higher final charge, and a supervisor offer to reimburse half of the discrepancy.
• Recommendation Outcome: The BBB reviewer states non-recommendation due to the company not standing behind the original service presentation.
• Company Response Record: The BBB response dated 09/20/2024 acknowledges the cancellation success, references a completed process from 2019, confirms a partial reimbursement offer, and cites internal improvement intentions.
• Yelp Rating Score: The Yelp listing shows a 1.0 rating based on 1 review.
• Yelp Review Content: The Yelp review mirrors the BBB complaint, confirming timeshare ownership termination alongside overcharging linked to salesperson calculation errors and partial resolution from a supervisor.
• Reviewer Location Data: The Yelp review identifies the reviewer as located in San Francisco, CA with a review date of September 19, 2024.

What are the lawsuits and complaints against American Settlement Services?

The lawsuits and complaints against American Settlement Services consist of Better Business Bureau complaints related to order issues, refund disputes, timeline representations, pricing disagreements, and service eligibility claims, with no publicly listed court lawsuits reported on the Better Business Bureau profile.

The Better Business Bureau complaint record for American Settlement Services is listed below.

• Total BBB Complaints: The Better Business Bureau records 4 total complaints within the last 3 years, with 1 complaint closed in the last 12 months.
• Primary Complaint Category: All listed complaints fall under order issues involving timeshare exit or membership termination services.
• Timeline Representation Disputes: Complainants report statements referencing completion periods of 60 to 90 days or high success percentages, followed by revised timelines extending to 7 months or 18 months.
• Service Eligibility Conflicts: One complaint involves an RV park membership without a deed or points, where the consumer disputes the company’s ability to provide applicable services.
• Refund and Fee Disagreements: Complaints cite refusal of full refunds, partial refund offers, 15% processing fees after cancellation, and billing amounts exceeding $8,000 across multiple contracts.
• Communication Issues: Complaint narratives reference delayed follow-up, conflicting information, repeated calls, and ongoing contact without resolution.
• Business Responses: American Settlement Services states contract terms exclude guaranteed timelines, confirms work initiation prior to refund requests, and conditions refunds on documentation submission or contract completion status.
• Consumer Rebuttals: Consumers reject responses citing misrepresentation, lack of applicable services, independent resolution of memberships, and denial of refunds after service redundancy.