Resort Advisory Group
A timeshare exit company located in Irvine, California, claims to be a “leader in timeshare exit industry.” And with over 11 years of experience, that may very well be the case. But can we trust them? Let’s find out.
Is Resort Advisory Group Legit?
Is Resort Advisory Group legit? They appear to be a legitimate timeshare exit company with a proven online presence and a solid track record.
Established in 2011, they have been helping timeshare owners for over a decade. Resort Advisory Group is also accredited by the Better Business Bureau (BBB), which adds to their credibility.
With positive customer reviews and a consistent online record of successful timeshare exits, they claim to be a reliable option.
Resort Advisory Group Customer Reviews
Complaints across different platforms highlight issues such as delays in resolving timeshare problems, lack of communication, and not successfully cancelling their contracts.
Customers have reported substantial financial losses and ongoing credit issues, with some reviews suggesting that Resort Advisory Group has not effectively addressed these concerns.
While the company’s active presence and positive employee reviews might suggest legitimacy, the continuous negative feedback and absence of escrow services raise serious doubts about their reliability.
Reviews across different platforms:
Resort Advisory Group holds an A- rating with the Better Business Bureau (BBB) and has been accredited since July 17, 2016.
Over the past three years, they have received 24 total complaints, with 10 of these being closed in the last 12 months.
Despite this, they have consistently responded to each complaint. It implies that they’re active on their socials. It demonstrates a willingness to address customer concerns.
One recent complaint highlights a customer’s dissatisfaction with paying $4,000 for timeshare cancellation services, yet seeing no results after four years. The lack of resolution has led to ongoing frustration and calls for a refund.
On Glassdoor, Resort Advisory Group boasts a 4.4-star rating, with 80% of reviewers stating they would recommend the company to a friend.
This rating is based on just five reviews. It suggests a relatively positive view among employees. The high rating indicates general employee satisfaction, although the limited number of reviews means this perspective may not fully capture the broader employee experience.
Resort Advisory Group’s Facebook presence shows that 88% of reviewers recommend the company.
However, feedback reveals significant concerns about the effectiveness of their services. One reviewer mentioned that despite assurances of resolving their timeshare issues within 18 months, the process has dragged on for nearly 2.5 years.
This delay has resulted in ongoing credit problems with Wyndham and a lack of resolution. The reviewer also noted persistent communication issues, highlighting the company’s struggles with timely updates and effective problem-solving.
On Google Reviews, Resort Advisory Group holds a 4.0-star rating based on 65 reviews. A recent review from Greg Zurzolo expresses extreme frustration after four years without resolution.
The reviewer threatens to seek legal action and escalate the issue to the BBB, reflecting a severe disappointment with the company’s services and lack of progress in resolving their timeshare problems.
Resort Advisory Group has a poor 2.0-star rating on Trustpilot. based on 25 reviews. This low rating reflects significant disappointment among customers, with complaints focusing on the company’s failure to resolve timeshare issues, refusal to issue refunds, and poor advice.
One review specifically criticized the company for recommending that customers stop paying their timeshare payments, only to have this lead to further credit damage without resolution. The negative feedback shows an inconsiderate service.
Resort Advisory Group services
Resort Advisory Group offers a reliable service to help you cancel your timeshare contract. They work with experienced attorneys who handle each case carefully and follow all legal procedures.
With a strong focus on legal support and customer protection, Resort Advisory Group claims to provide you peace of mind during the timeshare exit process.
Resort Advisory Group Pros and cons
- They’ve been in business since 2011, demonstrating over a decade of experience in the timeshare exit industry.
- The company works with experienced attorneys to handle timeshare cancellations.
- Resort Advisory Group does not offer escrow services.
Resort Advisory Group Cost & FEES
Resort Advisory Group fees are assessed after they evaluate your case. If a company were to give you a price without knowing anything about your situation or timeshare, that’s a red flag. It’s advised exit companies first assess your case before determining a fee.
From the information we collected, it’s stated the cost for Resort Advisory Group fees ranges from $3,000-6,000 dollars for a timeshare that is paid off, which is relatively common in the timeshare exit industry.
We advise you to try to haggle the price with any timeshare exit company because they will work with you and your situation. They want your business, so it never hurts to try.
Resort Advisory Group Cancellation Policy
For their cancellation process Resort Advisory Group uses attorneys. From their “FAQ” page, we also determined the average time they take to cancel your timeshare contract is typically 6-12 months.
The time frame is average compared to other timeshare exit companies. But using attorneys in the process is not very common believe it or not.
Yes, there are companies out there that try to get around the exit process without involving attorneys or lawyers.
They’ll ask for thousands up-front just to write fancy letters on “your behalf.” Luckily, Resort Advisory Group doesn’t do that! They’ll make sure to do things right the first time.
Our team hasn’t seen these letters carry a high success rate. Versus attorneys, they use fraudulent misrepresentations to cancel your contract.
If your attorney looks for misrepresentations in your contract, now you can build yourself a strong legal case. As we mentioned before, using attorneys is the safest and most legitimate way to get out of a timeshare contract.
Resort Advisory Group also offers credit protection services for its customers. After speaking to the timeshare specialist, our team was told that Resort Advisory Group would protect your credit during the timeshare exit process.
Protecting your credit from derogatory marks is important because exiting your timeshare contract can take about 3-18 months.
During that time frame, you may stop making payments towards your timeshare. The result of not making payments usually puts your credit in jeopardy.
Resort Advisory Group states claim to help eliminate all liability from your timeshare contract, including assessment fees and debts.
What is Escrow Why It's Important?
Escrow is a financial arrangement where a neutral third party holds money until certain conditions are met. In the timeshare exit industry, escrow plays a key role in protecting customers.
Instead of paying upfront, your money is kept in an escrow account. The funds are only released to the timeshare exit company after they finish the service and the customer is satisfied.
This gives you peace of mind. If the company doesn’t deliver, you don’t lose your money. Escrow ensures security and reduces financial risk during the timeshare exit process.
No, Resort Advisory Group does not offer escrow services. While the company highlights their work with legal attorneys to help you exit your timeshare, they do not mention offering escrow services on their website.
Escrow is an important service that protects your payment. Without escrow, your payment is not secured in the same way. This absence could raise doubts for some clients.
It’s important to fully understand what their service includes and consider the implications of not having an escrow arrangement.
Not having escrow means you are at financial risk. If the service is not completed as promised. Make sure to weigh these factors before proceeding with their services.
Resort Advisory Group Lawsuit
In November 2020, Diamond Resorts initiated a lawsuit against Resort Advisory Group and Timeshare Compliance. The lawsuit accuses both companies of misleading timeshare owners with false advertising.
According to Diamond Resorts, these companies promise to cancel timeshare contracts legally and offer a money-back guarantee for their services.
However, the lawsuit alleges that instead of delivering on these promises, Resort Advisory Group and Timeshare Compliance charge large upfront fees, sometimes reaching as much as $118,000, while failing to provide legitimate assistance.
Diamond Resorts also claims that these companies encourage timeshare owners to breach their contracts, which can lead to foreclosures and significant damage to their credit scores.
The lawsuit includes serious allegations such as civil conspiracy and violations of California’s unfair competition laws. Diamond argues that the companies’ advertisements are deceptive, falsely implying they have a legal method to cancel timeshare obligations.
The U.S. District Court has decided that Diamond’s claims for false advertising and tortious interference will proceed.
This decision comes after Resort Advisory Group’s attempt to dismiss the case was rejected. Diamond Resorts is actively pursuing this lawsuit, along with several others, to safeguard its members from what it views as fraudulent practices by these so-called “timeshare exit” companies.
The goal is to hold these companies accountable for misleading and exploiting consumers seeking to exit their timeshare contracts.
Resort Advisory Group Complaints
Complaints about Resort Advisory Group reveal significant dissatisfaction with their services.
Many customers reported paying large amounts, such as $3,349 and $8,000, with the expectation that their timeshare contracts would be canceled.
Despite these payments, clients have faced long delays and no real progress toward resolution. Some have waited years without any results, while others continue to receive bills from their timeshare companies, contrary to what was promised by Resort Advisory Group.
Communication issues are another major problem. Customers have reported that the company often fails to return calls or provide updates.
This leads to frustration and confusion about the status of their cases. In some cases, clients were advised to stop making payments on their timeshare, which hurt their credit scores and led to additional financial penalties.
Overall, Resort Advisory Group’s failure to fulfill promises, combined with poor customer service and questionable advice, suggests deceptive practices.
These complaints highlight a pattern of unfulfilled promises, ineffective communication, and significant financial and emotional stress for those seeking timeshare cancellation assistance.
- What services does Resort Advisory Group provide for timeshare exit?
Resort Advisory Group offers legal support to help you cancel your timeshare contract. - How much does it cost to use Resort Advisory Group’s services?
The fees for Resort Advisory Group’s services typically range from $3,000 to $6,000, depending on the specifics of your timeshare and situation. - Does Resort Advisory Group offer escrow services?
No, Resort Advisory Group does not offer escrow services. - How long does it take for Resort Advisory Group to cancel a timeshare contract?
The average time frame for Resort Advisory Group to cancel a timeshare contract is typically between 6 to 12 months. - What are common complaints about Resort Advisory Group? Common complaints about Resort Advisory Group include delays in resolving timeshare issues and lack of effective communication.
Summary
Resort Advisory Group is a timeshare exit company that claims to help you eliminate all the timeshare fees and headaches you might have with your timeshare.
There’s no question that the timeshare exit industry is saturated by scams, fraud, and liars. You must do your due diligence when selecting a timeshare exit company.
We hope the review on Resort Advisory Group provided you with a better understanding of what a reputable exit company should look like.
Contact our team so we can help you find and determine if a timeshare exit company is legitimate.
We recommend working with timeshare exit companies that offer escrow, so you pay no up-front fees. Know your legal options so you can exit your timeshare contract legally.
I'm in need of a timeshare exit company
Hi, I’m Dasha Johnson and I’m in need of a legitimate, reputable time share exit company to get me out of my timeshare agreement with West Gate. I owe roughly around $17,000, $1000 a year in maintenance fees and I can’t keep going in this never ending money cycle with them. Please help!
Thank you!
Resort Advisory Group
The company has ripped us off. They took $13,400 from us to get us out of 6 time shares. Sept. 2018. We are still in process as far as we know. They don’t contact us except to change lawyers about 4 different lawyers. They lied when they said there is no upfront cost. Don’t try these out they are crooks.
I signed a contract in January 2020 to dump my time share.
No Title
My mind is at ease resulting from reading your review; also, I learned about the Escrow Option!
I'm in need of a timeshare exit company
Hi, I’m Dasha Johnson and I’m in need of a legitimate, reputable time share exit company to get me out of my timeshare agreement with West Gate. I owe roughly around $17,000, $1000 a year in maintenance fees and I can’t keep going in this never ending money cycle with them. Please help!
Thank you!
Resort Advisory Group
The company has ripped us off. They took $13,400 from us to get us out of 6 time shares. Sept. 2018. We are still in process as far as we know. They don’t contact us except to change lawyers about 4 different lawyers. They lied when they said there is no upfront cost. Don’t try these out they are crooks.
I signed a contract in January 2020 to dump my time share.
No Title
My mind is at ease resulting from reading your review; also, I learned about the Escrow Option!
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- Timeshare Specialists Review
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- Resort Advisory Group Review
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