Resort Advisory Group
Owning a timeshare can feel like a financial burden, especially when the fees keep rising and the property goes unused.
Many people start looking for a way out, but don’t know who to trust. Resort Advisory Group is one company that offers help with timeshare cancellation.
But before you sign anything or pay upfront, it’s important to understand how they work, what they charge, and whether they’re the right choice for your situation. In this review, we’ll walk you through the facts so you can make a smart and safe decision for yourself or your loved ones.
Company Details: Resort Advisory Group
Location: Headquarters in San Diego, California, with small support offices in Las Vegas and Orlando so callers reach staff in every U.S. time zone.
Ownership: Privately held. Mark Castillo is the managing partner and has worked in the exit field since 2011. His team describes itself as resort consultants who focus only on contract release.
What They Do: Resort Advisory Group calls itself a team of resort consultants who end unwanted timeshare contracts, settle outstanding loans, and wipe maintenance-fee debt.
Years in Business: Founded in 2014. The Better Business Bureau (BBB) has listed the company since 2015.
Important Note: Just because a company has been around for years doesn’t mean it’s the safest choice. Always look beyond age and ask how your money is protected before results are delivered.
How Resort Advisory Group Works
Step-by-Step Process
- Intake Call: A short phone chat gathers your resort name, purchase year, balance, and any hardship details.
- Document Upload: You email or drop digital copies of your deed, loan papers, and the most recent fee invoice into the client portal.
- Eligibility Report: Analysts decide if your ownership fits their exit model and send you a written “accept” or “decline” notice.
- Service Agreement: If accepted, you sign their contract and pay an upfront fee.
- Negotiation Phase: Staff and sometimes outside attorneys talk with the resort or its collector to request a full release or deed-in-lieu.
- Exit Proof: When the resort agrees, you receive a release letter or a new recorded deed showing you no longer own the interval.
- Final File: Resort Advisory Group emails closing papers for tax and estate purposes.
Pro Tip: Don’t rush to sign just because you feel overwhelmed. Ask them to explain every step, and take time to understand what happens after you pay.
Average Fees and Process Timeline
Type of Contract | Typical Cost |
Deeded week with no loan | $4,000 – $6,000 |
Points or fractional ownership | $6,000 – $8,000 |
Week with active mortgage | $8,500 – $12,000 |
Here is the process estimated Timeline:
Case Style | Expected Time to Exit |
Straight deed-back | 6 – 9 months |
Loan or large fee balance | 12 – 18 months |
Escrow or Money-Back?
Resort Advisory Group does not use an independent escrow account. Instead, it offers a 100% money-back guarantee if it cannot deliver a written release within the service window (often thirty-six months).
Important note. A guarantee is useful, yet it still means you pay first and trust the same company to refund you later. Many retirees prefer escrow, where money stays with a neutral party until the resort signs the release.
Is Resort Advisory Group Legit?
Yes. Resort Advisory Group is a registered California company with a public business license, tax ID, and an A+ BBB rating.
It reports thousands of completed exits and keeps full-time staff, not contractors. But “legit” only proves existence, not best fit. Upfront fees and no escrow create a grey area that can worry owners on fixed income.
Speaking with an advisor who screens companies for escrow protection can add peace of mind before you commit.
Pro Tip: “Legit” only means legal, not trustworthy. Companies can look official and still cause problems. Always verify their refund history and complaint track record.
Pricing and Refund Policy
Payment Structure: Most clients split the fee into two equal credit-card or ACH payments within thirty days. Larger mortgage cases may qualify for three draws.
Refund Rules: If Resort Advisory Group fails to produce an exit document within the contract timeline, it pledges to return all money you paid. Requests must be written. Refunds arrive by the same method you used and can take up to ninety days after approval.
Key Detail: The refund clock starts the day both parties sign, not the day you first spoke on the phone. Keep that date handy.
Pro Tip: Ask for a written refund policy with exact dates and terms. Don’t rely on phone promises. If it’s not in writing, it doesn’t count.
Resort Advisory Group Pros and cons
- Ten-year track record
- Written 100% guarantee
- A+ BBB rating
- U.S.-based staff
- Secure portal for documents
- Upfront payment required
- No third-party escrow
- Higher cost for mortgage cases
- Mixed reviews on speed
- Limited weekend phone hours
Resort Advisory Group Reviews
Complaints across different platforms highlight issues such as delays in resolving timeshare problems, lack of communication, and not successfully cancelling their contracts.
Customers have reported substantial financial losses and ongoing credit issues, with some reviews suggesting that Resort Advisory Group has not effectively addressed these concerns.
While the company’s active presence and positive employee reviews might suggest legitimacy, the continuous negative feedback and absence of escrow services raise serious doubts about their reliability.
Reviews across different platforms:
Phone etiquette ranks high in five-star posts. Clients appreciate clear explanations and gentle follow-ups, which are particularly helpful for older callers.
One-star posts mention slow status updates and stress over having paid in full before results. In “resort cancellation services reviews complaints” forums, several owners say success came after a long wait, but praise the final outcome.
Source | Score | Snapshot |
A+, 4.2/5 (150 reviews) | 22 complaints closed in 3 years | |
1.8/5 (27 reviews) | Ruined credit, refused refund. often cited | |
3.8/5 (77 reviews) | Speed concerns appear | |
Glassdoor (employee view) | 3.8/5 | Sales quotas noted |
Resort Advisory Group Complaints:
Complaints about Resort Advisory Group reveal significant dissatisfaction with their services.
Many customers reported paying large amounts, such as $3,349 and $8,000, with the expectation that their timeshare contracts would be canceled.
Despite these payments, clients have faced long delays and no real progress toward resolution. Some have waited years without any results, while others continue to receive bills from their timeshare companies, contrary to what was promised by Resort Advisory Group.
Communication issues are another major problem. Customers have reported that the company often fails to return calls or provide updates.
This leads to frustration and confusion about the status of their cases. In some cases, clients were advised to stop making payments on their timeshare, which hurt their credit scores and led to additional financial penalties.
Overall, Resort Advisory Group’s failure to fulfill promises, combined with poor customer service and questionable advice, suggests deceptive practices.
These complaints highlight a pattern of unfulfilled promises, ineffective communication, and significant financial and emotional stress for those seeking timeshare cancellation assistance.
Services Offered by resort advisory Group
- Deed cancellation: Direct negotiation for a deed-in-lieu or surrender.
- Loan resolution: Attempts to convince lenders to forgive the balance when misrepresentation is alleged.
- Maintenance-fee relief: Part of the exit, not an add-on; the goal is a zero balance at closing.
- Credit dispute help: Template letters for owners whose late fees hit credit reports.
- Owner education calls: Short webinars that explain title laws that are useful for heirs who may inherit debt.
Resort Advisory Group does not resell, rent, or “trade down” weeks. That separates it from a small resort consulting group niche that still tries timeshare resale, a market that rarely finds buyers.
Resort Advisory Group Cancellation Policy
For their cancellation process Resort Advisory Group uses attorneys. From their “FAQ” page, we also determined the average time they take to cancel your timeshare contract is typically 6-12 months.
The time frame is average compared to other timeshare exit companies. But using attorneys in the process is not very common believe it or not.
Yes, there are companies out there that try to get around the exit process without involving attorneys or lawyers.
They’ll ask for thousands up-front just to write fancy letters on “your behalf.” Luckily, Resort Advisory Group doesn’t do that! They’ll make sure to do things right the first time.
Our team hasn’t seen these letters carry a high success rate. Versus attorneys, they use fraudulent misrepresentations to cancel your contract.
If your attorney looks for misrepresentations in your contract, now you can build yourself a strong legal case. As we mentioned before, using attorneys is the safest and most legitimate way to get out of a timeshare contract.
Resort Advisory Group also offers credit protection services for its customers. After speaking to the timeshare specialist, our team was told that Resort Advisory Group would protect your credit during the timeshare exit process.
Protecting your credit from derogatory marks is important because exiting your timeshare contract can take about 3-18 months.
During that time frame, you may stop making payments towards your timeshare. The result of not making payments usually puts your credit in jeopardy.
Resort Advisory Group states claim to help eliminate all liability from your timeshare contract, including assessment fees and debts.
Resort Advisory Group Lawsuit
In November 2020, Diamond Resorts initiated a lawsuit against Resort Advisory Group. The lawsuit accuses both companies of misleading timeshare owners with false advertising.
Small-Claims Actions: Three refund-delay suits (2020-2023) in California; all settled and sealed.
Regulatory Letter: In 2022, the Florida Attorney General warned the company to clarify guarantee wording. No fine was issued.
Common Public Complaints:
- Long call wait times.
- Confusion over whether the guarantee clock starts on the sign date or the payment date.
- High fees compared with a newer resort consultants group that now holds funds in escrow.
Important Note: Even one lawsuit shows risk. If a company has had multiple legal complaints, ask why and how they’ve improved since.
Why Our Review Is Different
After a decade tracking this space, we look first at two numbers: money held in escrow and complaint-closure speed. Resort Advisory Group closes complaints fast, which helps, but scores zero on escrow security.
MyTimeshareExitReviews helps you connect with vetted timeshare exit companies that offer escrow, so you have no up-front fees.
That single difference has paid off after proof has spared many seniors from large losses. Our reviews highlight both good and risky points, so owners stay alert to scams that hide behind fancy websites.
Important Note: We don’t ask you to trust words, we ask you to trust the process. Escrow-backed exit plans aren’t just safer; they give you breathing room while the company proves itself.
Frequently Asked Questions
How long does Resort Advisory Group take to cancel a contract?
Most deed-only exits close within nine months. Contracts with loans or large fee debt need twelve to eighteen months before final release papers arrive.
Does Resort Advisory Group hold client money in escrow?
No. The company charges upfront and offers a written 100 % money-back guarantee instead of an independent escrow.
What does it cost on average to hire Resort Advisory Group?
Public data shows $4,000 to $8,000 for standard weeks and up to $12,000 when an active mortgage is present.
Is Resort Advisory Group rated by the Better Business Bureau?
Yes. The BBB lists an A+ rating, more than 150 customer reviews, and 22 resolved complaints in the last three years.
Are there exit companies that let me pay only after the job is done?
Yes. Some companies place your fee in escrow until you receive proof of cancellation. Comparing those choices may lower both cost and risk.
Conclusion
Resort Advisory Group is polite, seasoned, and carries real success letters. If you can afford the upfront fee, trust the money-back promise, and need release from a deed-only contract, the company could serve you well.
Yet the absence of escrow means your funds move out of your hands on day one. If that feels risky or if you want a second look at lower-cost options, reach out before signing.
A quick chat can show whether a fully escrow-backed plan fits you better. One cautious step now can prevent a long, stressful wait later.
I'm in need of a timeshare exit company
Hi, I’m Dasha Johnson and I’m in need of a legitimate, reputable time share exit company to get me out of my timeshare agreement with West Gate. I owe roughly around $17,000, $1000 a year in maintenance fees and I can’t keep going in this never ending money cycle with them. Please help!
Thank you!
Resort Advisory Group
The company has ripped us off. They took $13,400 from us to get us out of 6 time shares. Sept. 2018. We are still in process as far as we know. They don’t contact us except to change lawyers about 4 different lawyers. They lied when they said there is no upfront cost. Don’t try these out they are crooks.
I signed a contract in January 2020 to dump my time share.
No Title
My mind is at ease resulting from reading your review; also, I learned about the Escrow Option!
I'm in need of a timeshare exit company
Hi, I’m Dasha Johnson and I’m in need of a legitimate, reputable time share exit company to get me out of my timeshare agreement with West Gate. I owe roughly around $17,000, $1000 a year in maintenance fees and I can’t keep going in this never ending money cycle with them. Please help!
Thank you!
Resort Advisory Group
The company has ripped us off. They took $13,400 from us to get us out of 6 time shares. Sept. 2018. We are still in process as far as we know. They don’t contact us except to change lawyers about 4 different lawyers. They lied when they said there is no upfront cost. Don’t try these out they are crooks.
I signed a contract in January 2020 to dump my time share.
No Title
My mind is at ease resulting from reading your review; also, I learned about the Escrow Option!
Table of Contents
Recommended Timeshare Exit Companies
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Timeshare Exit Companies
- Timeshare Specialists Review
- Sapphire Timeshare Cancellation Review
- Resolution Timeshare Cancellation Review
- Timeshare Exit Team Review
- Resort Advisory Group Review
- Resort Release Review
- Timeshare Compliance Review
- Wesley Financial Group Review
- Primo Management Group Review
- Resort Exit Team Review
- Lonestar Transfer Review
- Newton Group Transfers Review
- Nationwide Settlement Solutions Review
- No More Fees LLC Review
- Centerstone Group Review
- American Settlement Solutions Review
- US Consumer Attorneys Review
- Go Away Timeshare Review
- Timeshare Freedom Group Review
- Helping Timeshare Owners Review
- Vacation Ownership Consultants Review
- Timeshare Cure Review
- Resort Relief Review
- EZ Exit Now Review
- Advocate Financial Services Review
- Timeshare Termination Team Review
- Oasis Exit Solutions Review
- Donate For A Cause Review
- Resort Legal Team Review
- Omni Ellis Review
- Finn Law Group Review
- Timeshare Adventures Review
- Timeshares Only Review
- Timeshare Answers Review
- Seaside Consultants Group Review
- Gallagher Law Firm Review
- Redemption & Release Review
- Linx Legal Review
- Timeshare Legal Review
- Fastest Exit Review
- Genius Exit Review
- Client Protection Group Review
- Abrams Law Firm Review
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