Primo Management Group
Primo states they provide a timeshare cancellation service to help those who cannot help themselves. But after seeing a recent pattern of negative customer reviews, just how reliable are those promises?
The timeshare industry is full of timeshare exit scams. We understand searching for a legitimate timeshare exit company can be risky if you’re not well-informed. Which is in this article we’ll give over:
- Is Primo Management Group legitimate?
- What does Primo Management Group do to exit timeshares?
- How much does Primo Management Group charge?
- Are Primo Management Group reviews positive?
Before working with Primo Management Group or any timeshare exit company, be cautious. Use Live Chat or the form on the right to avoid timeshare scams. Be aware and protect yourself.
Who is Primo Management Group?
Primo Management Group is another timeshare exit company that promises they can help you get rid of your timeshare. Located at 7200 Lake Ellenor Dr, Orlando, Florida, the company specializes in timeshare maintenance fee cancellation and mortgage cancellation.
After speaking to a specialist at Primo Management Group, there are a few things that stood out to our team. The expert said the company doesn’t use lawyers for timeshare exits, and using them wouldn’t make sense. Our team disagrees with this statement. Attorneys in the timeshare exit process give you a foolproof way to exit your contract.
Most of the time, timeshare exit companies use ‘ghost’ letters written on behalf of clients stating they want to exit their timeshare. These letters do not have a high success rate and can NOT target all timeshare developers. These letters are mentioned numerous times on our website about various companies.
Primo Management Group Reviews
Overall Primo Management Group reviews are extremely mixed. Some say PMG was successful in canceling their timeshares.
Recently, several Primo Management Group complaints all mention that owners still struggle to get rid of their timeshares. They paid of lot of money up-front and still no results.
A statement we found on the Primo Management Group, says that they do not take on every case. We like this statement because not every timeshare exit company is an expert in every resort. They can’t handle every case.
The company claims they do not do any marketing, and they are known for their reputation. We have mixed feelings about this statement. If a company does not have a substantial marketing budget, are they not successful with timeshare cancellation? We’ll let you decide on this one.
According to Primo Management Group, the average time to cancel your contract is around 6-9 months but can take up to 24 months. This is relatively common in the timeshare exit industry. The timeshare developer is making it hard to cancel your timeshare contract, causing delays in the process. This is why it is taking longer than expected.
On the website, the company states they can help get rid of your timeshare mortgage and maintenance fees while offering you a 100% money-back guarantee. Our team recommends companies with an escrow option, so you don’t pay any up-front fees to cancel your contract.
A 100% money-back guarantee may sound appealing, but if the company files bankruptcy, you’re out of luck. Very few companies can back up their 100% money-back guarantee, and these companies typically have secure financial assets to support their money-back guarantee.
Various Primo Management Group reviews put emphasis on the service and how Primo Management Group values its customers. If a timeshare exit company doesn’t care about customers, why trust them to do what they promise? Customer satisfaction is a must, and Primo Management Group doesn’t seem to demonstrating that recently.
The company is mentioned on various websites such as Forbes, Today, BuzzFeed, USA Today, Orlando Regional Chamber of Commerce, and The Spirit of Enterprise. But anyone can purchase endorsements.
Primo Management Group has reviews on its website from clients. They also have a webpage with successful cancellation letters from resorts. Anybody can say they are successful in timeshare cancellation, but proof is necessary to validate their statements.
The company also has a dedicated “FAQ” page where they answer common questions such as how long it takes to exit the timeshare contract or what the fees are.
After speaking to the representative at Primo Management Group, we were informed that the company offers a free consultation. The process starts with the representative setting your call up with an account manager. The account manager then analyzes your case to see if they can accept your resort for cancellation. If your case is accepted, the company will assess an up-front fee that ranges depending on your resort, contract, and situation.
There are numerous timeshare cancellation scams. If you are considering Primo Management Group, we advise you to fill out the form on the right or initiate a Live Chat to determine if this company is the right fit for your timeshare situation. We advise you to do your due diligence and research the company before signing an agreement. Below is a statement from the company:
Primo Management Group Cost & Fees
After speaking to the representative at Primo Management Group, we were told the fees to cancel your contract are dependent on the resort, contract, and length of the contract. If you owe a mortgage on your timeshare, the cost will be higher.
After our team read through various reviews, past clients stated their fees range from $3000-$8000. This range is relatively common in the timeshare industry. We recommend you haggle the price with Primo Management Group. But we never recommend paying anyone up-front.
Our team at MyTER lives by saying that if the fee to exit your contract varies in price; you have the right to lower the cost. But if there are customers out there that offer escrow, then why risk going with another company that doesn’t? We’ll you be the judge of that.
Primo Management Group Ratings
Update March 2024: Primo Management Group BBB has a “B-” rating on the Better Business Bureau (BBB). The company has 3.88/5-star reviews with an average of 136 customer reviews and 44 complaints closed in the last 3 years. Primo is also not an accredited company of the BBB.
The person at Primo Management Group said you don’t need BBB accreditation and that getting accredited is expensive. We agree that the BBB cost is substantially high, but the accreditation puts a lot of timeshare owners at ease. Don’t you want to know if the Better Business Bureau accredits and licenses the company you are paying thousands up-front to?
Primo Management Group does not have any reviews on Trustpilot, but the company has 13 reviews on Yelp with a 3.2 rating. The company does have a double “AA” rating with the Business Consumer Alliance.
Our team always edifies exit companies that have reviews on various platforms. After carefully assessing the company, our team at MyTER has evaluated the company with a 3.0/5.0 MyTER rating. We wanted the company to use lawyers and offer an escrow option so owners wouldn’t have to pay fees upfront.
Primo Management Group Lawsuit
Diamond Resorts Hawaii and Diamond Resorts U.S. filed a lawsuit on June 4, 2021. The lawsuit was against Primo Management Group and CEO Israel Sanchez Jr.
The complaint pursues false advertising, tortious interference, and other claims against Primo Management Group Inc. Since this lawsuit is still in its early stages, there’s not much public information yet. But our team will continue to update this page as the court continues. To learn more, click here.
Final Thoughts
Primo Management Group appears legit, but their customer service has declined.
The company’s communication with its clients was once well-known. Negative ratings on multiple platforms seem to have taken over. In addition, the company does not offer an escrow payment option. Our team recommends doing extensive research on Primo Management Group, or any timeshare exit company before signing the contract.
Contact our team so we can help you find and determine if a timeshare exit company is legitimate. We recommend working with timeshare exit companies that offer escrow, so you pay no up-front fees. Know your legal rights so you can exit your timeshare contract legally. Visit our website, fill out the form, or chat with us for a free consultation.
PRIMO MANAGEMENT GROUP does not keep their word.
I hired PRIMO in 2020. I waited four years and they did nothing and said it was due to COVID 19. I requested a full refund and they agreed. They asked for an additional six months to get me released from Westgate Resort contract. I sent them an e-mail that I have a copy of that said if they do not get me released by May 1, 2024 I wanted a full refund. They agreed. On June 23, 2024 I received a letter from PRIMO saying they will not refund my $2500.00. I said the end of my contract was May 1, 2024. They filed my case and would not respond back. I sent a Letter with all the information to the Owner Israel Sanches Jr. and he never responded. This is a fraud company that does not keep their work and refuses to refund my $2500.00.
Great
Great review of timeshare exit primo management group
PRIMO MANAGEMENT GROUP does not keep their word.
I hired PRIMO in 2020. I waited four years and they did nothing and said it was due to COVID 19. I requested a full refund and they agreed. They asked for an additional six months to get me released from Westgate Resort contract. I sent them an e-mail that I have a copy of that said if they do not get me released by May 1, 2024 I wanted a full refund. They agreed. On June 23, 2024 I received a letter from PRIMO saying they will not refund my $2500.00. I said the end of my contract was May 1, 2024. They filed my case and would not respond back. I sent a Letter with all the information to the Owner Israel Sanches Jr. and he never responded. This is a fraud company that does not keep their work and refuses to refund my $2500.00.
Great
Great review of timeshare exit primo management group
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