Table of Contents
Timeshare Help Source
Timeshare Help Source is a timeshare exit company that says it can help owners get out of their timeshare contracts. Based in Colorado, the company says that they are experts at helping owners get rid of their timeshares.
Owners who are frustrated with their timeshares can fill out a form on the Timeshare Help Source website for a free consultation from a timeshare specialist. The company claims to offer a free quote for its services. And if the owner decides to hire the company, the representative will contact the timeshare company on behalf of the owner to negotiate a way out of or cancellation of the contract.
But with only 4 years in business, is this company really as reliable as they claim? And do they really offer the services they claim to? With the amount of timeshare exit companies currently operating, it can be tricky to figure out which one you can trust. Especially when they all promise to do the same thing – help you get out of your timeshare contract. So how are you supposed to know which one to choose? Well, that’s why we’re here! At MyTimeshareExitReviews.com, we can save you the time and frustration of trying to sort out which timeshare exit company is the best option for you.
We gather real feedback from customers who have actually used the services of different timeshare exit companies so that we can give you the inside scoop on each company so that you can make the most informed decision possible. We’ll even tell you our honest opinion about whether or not we think each company offers a legitimate service to help you get rid of your timeshare contract. So if you’re looking for an impartial, unbiased review written by people who have actually used these companies themselves, you’ve come to the right place!
So the question is, can you trust Timeshare Help Source? That’s what our investigation will try to uncover.
Who is Timeshare Help Source, and What Do They Do?
Timeshare Help Source is a timeshare exit company that provides services to help owners get rid of their timeshares. The company is located in Colorado Springs, CO, and has been operating since 2018.
There are two main services offered by Timeshare Help Source: Timeshare Exit and Timeshare Resale. Timeshare Exit refers to the process of getting out of a timeshare contract without incurring financial penalties or fees. A timeshare resale refers to the buying and selling of timeshare properties on a secondary market.
While Timeshare Help Source does not offer any guarantees that its programs will result in a successful outcome, the company states on its website that it is committed to helping its clients resolve any issues that may arise during their timeshare exit process. But if there’s one thing about the timeshare industry, it’s that you can’t rely solely on verbal promises. That’s why it’s important to find out how Timeshare Help Source performs in the real world. Keep reading to find out!
Timeshare Help Source Reviews
THS claims that it has a stellar reputation in the timeshare industry, but online Timeshare Help Source reviews tell a different story. Many customers say they’ve received poor customer service and that Timeshare Help Source hasn’t delivered on its promises. If you’re thinking of signing up with this company, here are some of the factors that you should consider:
At the Better Business Bureau, Timeshare Help Source has received an “F” rating based on numerous customer complaints. These complaints allege that the company has failed to deliver on its promise of helping customers get out of their timeshare contracts and that it has failed to refund their money after making false claims about its services. Other complaints allege that the company has engaged in deceptive practices by failing to disclose the terms of the various services it offers to its customers.
This sparked an investigation led by the Better Business Bureau to determine the legitimacy of these charges and whether Timeshare Help Source is operating legally and ethically. The BBB found several issues during its investigation, including allegations that Timeshare Help Source engages in false advertising and that its employees use high-pressure sales tactics to pressure consumers into buying its services. The BBB also found several red flags, including customers who allege that they were constantly being contacted by mail, phone, email, and flyers, even after they told them they had decided to stop dealing with the company.
The majority of BBB complaints against Timeshare Help Source cite failure to deliver on its promises and poor customer service as major issues. To make matters worse, the company also collects large sums of money from its customers before providing the services it promised, making it impossible for customers to recover their money once they have paid the company. Based on these findings, the BBB has revoked Timeshare Help Source’s accreditation, and they will remain suspended until the completion of the investigation.
It is unclear when the investigation will end, or whether they will have their accreditation reinstated. But our company will continue to follow its progress and provide updates to all of our readers who might be interested in doing business with this company in the future.
Timeshare Help Source Website
The company’s website promises customers that it can help them get out of their timeshare contract and that they can cancel their contract immediately and avoid all the penalties that come with cancellation. But many customers say this is not always the case and the company often fails to follow through on its promises.
So our team decided to test these claims to see if they really were true. We started by heading over to the Timeshare Help Source website. We browsed through the site to see what sort of information was available to customers and what services the business offered. Unfortunately, this didn’t paint a very good picture of the business.
To start, the overall design of the website wasn’t very good, and it lacked any sort of user-friendly features that made it easy to navigate the site or find anything we wanted. There was also a lack of information about the products and services offered by the business and a lack of contact information, so we had no way of knowing who we were dealing with.
On the front page of the site, there was a breakdown of the company’s exit process. This section outlined the steps involved in cancelling a timeshare, but they were very vague and didn’t appear particularly effective. The end result is leaving their seminar more “educated,” but that still doesn’t explain how they get you out of your contract. There was no mention of any fees or costs, so it left us feeling uncertain about the whole process.
There was also no mention of what would happen if you were unsatisfied with their services or what level of guarantee existed for refunds. This is a bit concerning because customers might be reluctant to pay for a service that does not deliver as promised. It also raises the question of whether or not the company takes responsibility for any failure on its part.
Scrolling down we came across a few Google reviews, but most of these were very positive, even though they have a 3.3/5-star rating out of 50 reviews. It’s clear the company only wanted to post the 5-star reviews to boost its credibility. They kept all the bad reviews off their site. That doesn’t give us a lot of confidence in what they offer or the quality of their service. So our team clicked on the actual Google profile to get a more accurate view of the company’s standing with customers. Unsurprisingly, the reviews were even more negative than what we had found on the site itself. Most of the reviews said that the service they got from the company was not what they expected and that the company did not live up to its promises. Many of the reviewers also said that they were charged a fee to cancel their contract and that the business ignored their requests for a refund.
The ‘Contact Us’ section was the only place where we could find some information on the company. It looks like the owner’s name is Charles Hearn. When we Google searched for him, not much came up other than his Instagram and an article about the company on Accesswire.com. Our team learned that Charles Hearn is a businessman who is in the business of helping disgruntled timeshare owners get out of their contracts for a fee. But there is no mention of how long he’s been in the timeshare exit industry. And he is not a licensed attorney or lawyer. All we saw on his Instagram, were a few pictures of him in a suit, and a couple of appearances at 10X events hosted by Grant Cardone. So what makes him and Timeshare Help Source qualified to get owners out of their timeshare contracts?
Continuing our research, there is no information about previous experience, qualifications, or expertise on the Timeshare Help Source website. We also could not determine what kind of credentials the company uses for its employees.
Overall, the website did not provide enough information for us to make an informed decision about whether or not this business would be a good fit for your timeshare cancellation. And we would be very cautious if we were you. It seems that this company offers no guarantees and no refunds. And they charge upfront fees to start working on your case. So basically, they get paid regardless of whether they can successfully cancel your timeshare or not.
Timeshare Help Source Video Testimonials
The video testimonials on the company’s website are less than inspiring. The reviews are very short and choppy and do not go into great detail about the service offered by the business. In fact, one of the first videos looks like it was recorded in Charles Hearn’s bedroom, on a zoom call with another client. It definitely doesn’t give off a professional vibe and makes us question the legitimacy of the claims being made in the videos.
Many of the client testimonials posted to the business website are highly edited and are not very detailed about how exactly Timeshare Help Source got them out of their contracts. Or particularly why they thought Timeshare Help Source was a better choice over other companies with a proven track record in the industry. In all likelihood, most of these testimonials were provided by the company itself and not by actual customers.
But we could not find any way to verify this for sure. It’s hard to tell if these are actual customers or just actors hired by the company for promotional purposes. It’s also unclear who specifically is featured in the videos and whether the people giving these reviews actually got what they wanted from their service.
Timeshare Help Source Cost and Fees
As we mentioned before the THS website seemed rather empty. Not too many details were shared about the process, let alone the company itself. Therefore there was no mention of the Timeshare Help Source cost or fees on it either.
Believe it or not, this is rather common in the timeshare exit industry. Most companies don’t like to disclose their fees because they need to assess the owner’s situation first to determine a cost. And since not all cases are the same, it’s hard to determine how much it will cost to cancel a particular contract. It could take several weeks or even months for an exit company to get you out of your timeshare contract. This is why most companies offer a free consultation service to help you determine if they are the right fit. That way you can figure out if your specific situation is worth the cost to them.
Still, you should always be wary of companies who refuse to provide you with detailed information about their services and costs. This is usually a red flag indicating that the company is hiding something from you.
We found several complaints about the Timeshare Help Source cost and fees on various online review sites.
Timeshare Help Source Online Reputation
We searched Timeshare Help Source on Google and saw that most of the results were from customer complaints about the company. Most of them were very negative with comments like “I paid this company almost $6,000 to cancel my timeshare agreement, but they didn’t do it”, “They took my money and never returned my calls”, etc.
These reviews gave an overall impression of a dishonest company that wasn’t willing to stand behind its services. And reviewing their pages on other platforms didn’t give us a much better impression either. The Timeshare Help Source BBB page has an “F”-rating and is no longer an accredited business. They have a 2.83 out of 5-star rating based on 41 customer reviews. And had over 26 complaints in the last 12 months.
There are no reviews on the Timeshare Help Source Facebook page, but on Google, they have a 3.3 out of 5-star rating based on 50 customer reviews. There were no reviews on Trustpilot, but they do have 4 customer reviews and a 3.5/5-star rating on Yelp.
What Are People Saying About Timeshare Help Source?
People aren’t saying the greatest things about Timeshare Help Source. Most of what we read online about the company was bad or downright unfair. Here are some of the things we found:
- “I have a huge bone to pick with this company called Timeshare Help Source, LLC … I paid this company almost $6,000 to cancel my timeshare agreement, but they didn’t do it.”
- “One of the biggest scams ever! They take your money and never return your calls.”
- “I called them once and they said they would cancel the maintenance fees immediately. It took almost a week for them to call me back, and the person I spoke to was just rude and told me it would cost $5,500 to cancel the membership.”
Many customers complained that they paid a lot of money to Timeshare Help Source only to have them fail to provide the service that they promised. This is a clear indication that the business is taking advantage of its customers. Unfortunately, the BBB investigation isn’t complete yet, so we’re not sure if that is the case or not. However, we do know that the company collects thousands of dollars from consumers and fails to deliver on its promises. We reached out to the company for comment, but they were unresponsive.
There are tons of timeshare exit scams out there! To learn more about which ones to avoid, click here.
Is Timeshare Help Source Legitimate?
There are valid reasons to exit a timeshare contract, but there are also many scammers who take advantage of them. Even the Better Business Bureau has blacklisted Timeshare Help Source for failing to meet its contractual obligations to consumers.
Unless the business can prove otherwise, I would be wary of doing business with this company. You can look for other legitimate companies online that specialize in timeshare cancellation and see if one of them will work for you. Our team understands it can be overwhelming reviewing every company in the industry. And we also understand that it can be hard to determine if a company is legitimate. That’s why we have put together a list of the best service providers in the business. You can read the full list here.
And if you’re still thinking about doing business with Timeshare Help Source, make sure to do your research first.
Who Owns Timeshare Help Source?
- Timeshare Help Source, LLC is owned privately by CEO – Charles Hearn.
Where is Timeshare Help Source located?
- Timeshare Help Source is located in Colorado Springs, CO. It doesn’t look like they have other offices at the moment.
How is Timeshare Help Source Rated Online?
- Timeshare Help Source has a 2.83/5-star rating on the Better Business Bureau site, 3.3/5 stars from 50 reviews on Google, and 3.5/5 stars from 4 Yelp reviews.
What Days/Hours is Timeshare Help Source Open?
- Available times are 9:00 AM – 5:00 PM local time, Monday through Saturday. They are closed on Sundays.
What is the Contact Information for Timeshare Help Source?
- Address:525 N Cascade Ave, Colorado Springs, CO 80903
There are many online reviews of Timeshare Help Source online that seem to indicate that the business is not providing high-quality services or doing what it says it will do. However, the investigation is still ongoing, so we can’t draw any conclusions just yet.
Still, there was enough information for our company to decide that we do not recommend them for your timeshare cancellation. There are too many red flags for us to deal with their shady practices, so we urge you to look for a more reputable company to help you with your timeshare cancellation needs.
The Better Business Bureau states that an accusation against a business may not necessarily mean that the company is untrustworthy; however, it is a red flag that could indicate potential fraud. Make sure to do your research before hiring anyone to handle your business. If the company you are dealing with is reluctant to give you contact information or provides vague answers to your questions, that’s a big red flag, and you should steer clear of them. We only recommend working with companies that have a strong online reputation and offer an escrow payment option. That way, you can ensure that the money you are paying is safe. To learn more about escrow, click here.
If you found this review helpful, please reach out to us so that we may help you find the right service provider for your timeshare cancellation needs.
You can initiate a Live Chat with one of our representatives, call us at 1-833-931-6555 or fill out the contact us form on the right side of the page. We look forward to hearing from you soon!
There are no reviews yet. Be the first one to write one.
Free Informational Consultation
By providing my contact information and clicking ‘submit’, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. This may also include calls and text messages to my wireless telephone numbers. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. I understand that my permission described overrides my listing on any state or federal ‘Do Not Call’ list and any prior listing on the ‘Do Not Call’ lists of our partners. I acknowledge that this consent may only be revoked by email notification to firstname.lastname@example.org.