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Centerstone Group is a timeshare exit company located in Costa Mesa, CA, with an LLC registered in Nevada. The company has been in business for about one year and has an accreditation with the Better Business Bureau as of June 12th, 2020. However, the owner claims he has 30 years of experience in the industry.
Does this mean he is capable of running a legitimate timeshare exit business? So far it seems that way. The company demonstrates a positive standing with the Better Business Bureau. But as our team at MyTER carefully reviewed the company, a couple of things did stand out.
Our team understands choosing the right exit company for your timeshare cancellation can be trickier than it seems. As you hear sales pitch after sales pitch, you begin to acknowledge they can all start to sound very redundant. Lucky for you, our team has written an in-depth review of Timeshare Compliance. Here we listed the company’s pros and cons if you decided to hire them for your timeshare cancellation. Our team believes there are a couple of valuable tips every timeshare owner should know before working with anyone. Fill out the form on the right so we can help you find the right exit company ideal for your timeshare situation.
Centerstone Group Reviews
The first thing that stood out is they offer a no up-front fee escrow payment option. Not too many exit companies offer escrow option, so this was a +1 for our team.
As our team carefully assessed Centerstone Group, one point that stood out to our team is Centerstone posted a step-by-step diagram of their exit process on the homepage. The company does well here by showing some transparency by explaining the steps you’ll take when working with the company. One of the first things Centerstone Group will ask of you is to provide your timeshare documents so their experts can evaluate your case and start the process.
Once everything is organized, they mention they first try pressuring the Resort before assigning you an attorney. The most legitimate way to exit your timeshare is through an attorney, but this can cost some extra dollars. We can see why they would not involve an attorney right away, but you must make sure you get your timeshare cancelled the first time before you realize all your previous exit costs meant nothing if you have to redo the process.
The fact that Centerstone Group does use an attorney is still a good sign. We do advise anyone to be careful if a timeshare exit company does not use an attorney; they usually are not legitimate.
Centerstone also does well by including a ‘FAQ’ page on their site. The frequently asked questions page has common questions and answers that timeshare owners may have. On this page, they state:
“Centerstone Group is the only timeshare exit firm that utilizes our 3-pronged process. Additionally, we successfully negotiate releases with clients in as short as a month and average quicker resolutions overall than anyone other timeshare exit company or law firm.”
The “3-Pronged timeshare exit process they use includes:
- Pressure Campaigns: Includes negotiations with the timeshare developer and concurrent media outreach, review site campaigns, simultaneous complaints, and even grievances towards the developer. Assuming a customer has made sufficient noise, the timeshare developer might give in and release the owner from their contract.
- Timeshare Transfer: Centerstone claims this move might be the best for owners who have paid off their timeshares and are current with their maintenance fees. But it isn’t clear how this exchange will occur or to whom it will be transferred to.
- Attorney Representation: Centerstone only suggests lawful representation if the pressure campaign fails. For the Attorney Representation route to work, you will need to show that you were forced into purchasing your timeshare or that your developer gave you false/misleading data during the sale.
According to a specialist, the average time to transfer the timeshare is roughly around 3-12 months, which is similar to most exit companies. We could not confirm if they work with foreign timeshares, the answer we were provided with is they have to assess your case to see if they can accept it.
This is a good sign because it shows they are not a greedy exit company. You do want to avoid companies who claim they can successfully cancel “every” case; usually, they are not legitimate.
If you’re looking to work with Centerstone Group, there are a few things that each timeshare owner should know before working with any timeshare exit company. Initiate a Live Chat or fill out the form on the right to find out how you can protect yourself from potential timeshare exit scams.
Centerstone Group Cost & Fees
After our team spoke directly with a Centerstone Group representative, they mentioned their price doesn’t change depending on how much your maintenance fees are.
All customers are treated fairly and honestly at Centerstone Group according to their representative. But as the conversation continued, we learned that their price isn’t a flat rate price, it varies on how much “work” your situation is going to take. In essence, the more effort your case will require to cancel, the more they are going to charge you.
Centerstone Group does offer a no up-front fee escrow payment option, which is important. Most exit companies do not offer escrow, so this is a good sign. On average, our team managed to find prices can range from $3000-$8000 in exit fees, depending on your situation. This may scare some of you, but paying a timeshare exit company can be beneficial in the long run. Timeshares typically have high-interest rates, and you would be spending a lot more if you stayed in your contract.
Centerstone Group Ratings
Centerstone Group has an “A” rating on the BBB and has a 4.67/5-star rating. They have 51 customer reviews and 1 complaint in the last 12 months. Centerstone is also accredited with the Better Business Bureau since 6/12/2020.
On Google, Centerstone Group has a 4.5/5-star rating out of 8 customer reviews.
As our team mentioned before, they are a relatively new timeshare exit company. That is why we did not find any Centerstone Group reviews on Trustpilot or Yelp. However, this will likely change soon.
Below are past Centerstone Group customer reviews:
Is Centerstone Group Legitimate?
We would have liked it if the company had a Yelp or Trustpilot presence. Still, since the company is relatively new, there aren’t too many online reviews on Centerstone Group. Other than the ones they advertise on their site, their online reputation is rather weak compared to other exit companies.
Overall, they do seem like a legitimate company. But the bold statements they make in the picture posted above are concerning. How can a company that has only existed for 1 year, with a small track record, back up these claims?
They do not charge you up-front fees, and they offer an escrow payment option, which is good. They also display transparency with their exit process which is another positive sign in building trust with their consumers. They did raise some questions as to how they determine the price based on what they deem is “a lot of work.” This could be problematic and lead to a lot of inconsistency.
One positive however was a “Blog” page they display on their site. Topics such as “Rent vs Own”, “Rescission Method” and “Cancellation Path” are discussed on this page, which is another +1 from our team. If a company is willing to educate their consumers on the industry publically, this is a positive sign.
Our Team at MyTER always recommends working with a company that has a strong positive presence in the timeshare exit industry. After carefully reviewing Centerstone Group Inc., our team has decided to assess the company a 3.5/5.0 MyTER Rating.
The positive reviews on Centerstone Group stood out to our team, and they do meet some of our standards. But they also lack longevity in the industry as an accredited business, and we do not want you to risk losing thousands of dollars. We recommend you reach out to our team or research the company in detail before signing a contract.
Who Owns Centerstone Group?
- Centerstone Group’s enrollment papers with the Nevada Secretary of State recognize Mark Weaver as President and Director. Mika Weaver is recognized as Secretary and Treasurer.
Where Is Centerstone Group?
- The BBB records Centerstone Group’s principal office at 3090 Bristol St., fourth Floor, Costa Mesa CA 92626.
- Centerstone Group’s Facebook address is listed in Irvine, CA (Irvine and Costa Mesa are contiguous).
- Centerstone Group’s Nevada office is at 680 Pilot Rd., Suite D, Las Vegas, NV 89119.
Centerstone Group Business Days/Hours
- Centerstone Group is open from 7:00 AM – 7:00 PM Monday to Friday local time. And on Saturday from 7:00 AM – 5:00 PM.
What is the Contact Information for Centerstone Group?
- Email: firstname.lastname@example.org
After carefully assessing Centerstone Group Inc., our team recommends being very cautious if you are considering working them. Although the owner is knowledgeable in the industry, they’re still a newer timeshare exit company. This can lead to mistakes, as well as desperation to acquire clientele. We do recommend seeking other reputable companies first, before deciding to sign a contract with Centerstone Group.
Contact our team so we can help you find and determine if a timeshare exit company is legitimate. We recommend working with timeshare exit companies that offer escrow, so you pay no up-front fees. Know your legal right so you can exit your timeshare contract legally. Read over our website and fill out the form on the right or contact us through Live Chat for a free informational consultation.
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