Centerstone Group

The first thing that stood out is they offer a no up-front fee escrow payment option. Not too many exit companies offer escrow option, so this was a +1 for our team.

As our team carefully assessed Centerstone Group, one point that stood out to our team is Centerstone posted a step-by-step diagram of their exit process on the homepage. The company does well here by showing some transparency by explaining the steps you’ll take when working with the company. One of the first things Centerstone Group will ask of you is to provide your timeshare documents so their experts can evaluate your case and start the process.

Once everything is organized, they mention they first try pressuring the Resort before assigning you an attorney. The most legitimate way to exit your timeshare is through an attorney, but this can cost some extra dollars. We can see why they would not involve an attorney right away, but you must make sure you get your timeshare cancelled the first time before you realize all your previous exit costs meant nothing if you have to redo the process.

The fact that Centerstone Group does use an attorney is still a good sign. We do advise anyone to be careful if a timeshare exit company does not use an attorney; they usually are not legitimate.

Centerstone also does well by including a ‘FAQ’ page on their site. The frequently asked questions page has common questions and answers that timeshare owners may have. On this page, they state:

“Centerstone Group is the only timeshare exit firm that utilizes our 3-pronged process. Additionally, we successfully negotiate releases with clients in as short as a month and average quicker resolutions overall than anyone other timeshare exit company or law firm.”

The “3-Pronged timeshare exit process they use includes:

1. Pressure Campaigns: Includes negotiations with the timeshare developer and concurrent media outreach, review site campaigns, simultaneous complaints, and even grievances towards the developer. Assuming a customer has made sufficient noise, the timeshare developer might give in and release the owner from their contract.
2. Timeshare Transfer: Centerstone claims this move might be the best for owners who have paid off their timeshares and are current with their maintenance fees. But it isn’t clear how this exchange will occur or to whom it will be transferred to.
3. Attorney Representation: Centerstone only suggests lawful representation if the pressure campaign fails. For the Attorney Representation route to work, you will need to show that you were forced into purchasing your timeshare or that your developer gave you false/misleading data during the sale.

According to a specialist, the average time to transfer the timeshare is roughly around 3-12 months, which is similar to most exit companies. We could not confirm if they work with foreign timeshares, the answer we were provided with is they have to assess your case to see if they can accept it.

This is a good sign because it shows they are not a greedy exit company. You do want to avoid companies who claim they can successfully cancel “every” case; usually, they are not legitimate. 

If you’re looking to work with Centerstone Group, there are a few things that each timeshare owner should know before working with any timeshare exit company. Initiate a Live Chat or fill out the form on the right to find out how you can protect yourself from potential timeshare exit scams.