Timeshare Compliance
Owning a timeshare can feel like carrying a heavy weight that only gets heavier with age. If you are looking for straightforward help, you may have come across Timeshare Compliance during your search.
This timeshare compliance review walks you through what the company offers, how it works, and where its limits lie, so you can judge whether it fits your situation.
Company Details: Timeshare Compliance
Location: Headquarters in Aliso Viejo, California, with client services handled nationwide.
Ownership: Privately held; often called TS Compliance Group by industry insiders.
What They Do: Timeshare Compliance positions itself as a consumer advocacy company that uses written disputes and attorney partnerships to cancel unwanted timeshare contracts.
Years in Business: Operating since 2012, they market “ethical exit” strategies aimed at owners who believe their purchase involved misrepresentations or high-pressure sales.
The company’s marketing stresses “legal support.” Still, it is not a law office; it outsources to separate attorneys while its own staff collects documents, drafts affidavits, and manages communication.
Pro Tip: Before you speak with any consultant, verify the company’s current business license in California’s public registry; it takes two minutes online and confirms you’re dealing with an active entity.
How Does Timeshare Compliance Work
Timeshare Compliance follows a multi-step model. Below is a plain-language outline, including the average fees, the expected timeline, and the money-back terms they mention in sales calls.
Step-by-Step Breakdown
- Intake Call: A consultant gathers contract details and checks for signs of sales scam or disclosure gaps.
- Document Review: You send purchase records, closing statements, and maintenance invoices for analysis.
- Affidavit Drafting: Staff compile your statements into an affidavit alleging deceptive sales tactics.
- Attorney Escalation: Your file is passed to an outside attorney network that sends formal demand letters to the resort.
- Negotiation / Cancellation: The attorney seeks the release of the deed or points. If resolved, you receive confirmation in writing.
Important Note: Scan every document you send and get a written receipt for each step; missing paperwork is the number-one reason timelines stretch past two years.
Average Fees and Billing Method
Average Fees: Most client reports place the fee between $4,500 and $7,500 per contract. Size, developer, and mortgage balance can push the number higher. Fees are typically paid in one lump sum or through in-house financing.
Timeline: The company quotes 18–24 months for completion. Some owners finish sooner, but resistance or missing paperwork can stretch cases several years.
Escrow or Money-Back: Timeshare Compliance does not use an independent escrow for every file. Instead, they promote a “100% money-back guarantee” if they fail within a stated service window.
Because the company itself holds the funds, the promise depends on internal approval. The absence of third-party escrow means clients must trust that the company will honor refunds without dispute.
Important note: Without true escrow, your money is exposed to the same risks you hoped to avoid.
Are Timeshare Compliance Legit?
Timeshare Compliance is a real company with a decade of operating history, industry affiliations, and a presence on review platforms.
That said, legitimacy does not equal suitability. Their model can work for certain owners, yet the fee, timeline, and escrow gap may not fit everyone.
It is smart to speak with us first so we can confirm whether they or another provider meets strict vetting standards for your needs.
Pro Tip: Ask for the full name and bar number of any attorney assigned to your file, then confirm that attorney’s standing with the state bar before you sign.
Pros & Cons Timeshare Compliance
Pros | Cons |
Over 10 years in business | No independent escrow for all clients |
Uses written affidavits and attorneys | Higher fees than several peers |
Advertises a money-back guarantee | The guarantee is controlled by the company holding your funds |
Works with multiple resort brands | Timelines are often 18–24 months or longer |
Wide national reach | Mixed reviews on follow-up communication |
Pricing and Refund Policy
Timeshare Compliance quotes prices after the intake call. Records shared by past clients put the average cost near $6,000 per deed. Payment plans carry interest, increasing total spend.
Refund terms appear solid at first glance: If you fail to deliver a cancellation, you get reimbursed. Yet the policy contains conditions, such as completing all requested paperwork and staying current on maintenance fees, before a refund applies. Without a neutral escrow, the company has final control when disputes arise.
Owners should review every line of the service agreement and ask direct questions: Who holds my money? What events trigger a refund? How long do I wait if the resort ignores you?
Timeshare Compliance Reviews
What People Say: Online chatter paints two pictures. Happy customers praise knowledgeable reps and a sense of relief once the exit letter arrives.
Critical voices focus on delays, lack of status updates, and difficulty obtaining refunds. Several mention aggressive sales tactics if they hesitate during the quote stage.
Better Business Bureau (BBB): Dozens of positive notes but also over 60 complaints in the last three years, mainly about slow timelines and refund battles.
Trustpilot: A mid-four-star rating with both high marks for successful exits and one-star reports for poor follow-through.
Glassdoor: Employee comments highlight a sales-driven culture and high turnover in account management.
On Google: Timeshare Compliance holds a 3.8-star rating on Google, with 179 reviews reflecting a mix of customer experiences. While some have had positive interactions, others have expressed significant concerns.
One disappointed customer labeled the company a complete scam. Detailing how they signed up over two years ago but never received any updates.
Repeated attempts to reach the company were unsuccessful, and their account was even sent to collections after they stopped payments due to inaction.
The customer’s timeshare went into foreclosure, their credit was damaged, and they were left with a $9,000 loss, deeply regretting their decision to trust Timeshare Compliance.
According to the Sources, here are the numbers that timeshare compliance did so far
Metric | Reported Number |
Total Clients Served | 15,000 + |
Average Cost per Client | $6,000 |
Success Ratio | Roughly 85 % (company-stated) |
Escrow or Money-Back | Money-back guarantee, no universal escrow |
Filed Complaints (BBB) | 60 + in 36 months |
Figures are compiled from public ratings and company statements as of early 2025.
Timeshare Compliance has many complaints from past customers. However, there are no scams confirmed just yet. The company seems trustworthy and offers financing and a no up-front fee escrow option for their clients. Few exit companies offer escrow, so this is a +1 from our team.
Timeshare Compliance Services
- Contract cancellation through attorney letters
- Mortgage cancellation when misrepresentation is proven
- Maintenance fee elimination once the deed is released
- Credit protection guidance, though they are not a credit repair company
They do not transfer deeds to other owners nor list weeks for resale.
Remember: Match each listed service to your personal goal; if you still carry a mortgage, confirm in writing that the company will address the loan, not just the deed.
Timeshare Compliance Lawsuits & Complaints
The phrase timeshare compliance lawsuit shows up often online. Major resorts, including Diamond Resorts and Wyndham, sued Timeshare Compliance between 2017 and 2020.
The suits accused the company of tortious interference and false advertising. Most cases ended in confidential settlements; none shut the company down.
While lawsuits against exit companies are common, they remind consumers that the industry remains contentious.
In addition to the 60+ BBB complaints, caution becomes wise, especially for owners living on fixed income.
Important Note: Ask the consultant how past lawsuits changed their practices; a transparent answer signals accountability, while evasiveness is a red flag.
Why Our Review Is Different
Many articles echo marketing claims. We focus on clear facts and put client safety first.
As MyTimeshareExitReviews, we help you connect with vetted timeshare exit companies that offer escrow, so you have no up-front fees.
That single safeguard removes the number-one risk, paying thousands before results.
Frequently Asked Questions
1. How long does Timeshare Compliance take to cancel a timeshare?
Timeshare Compliance tells most owners the process lasts about eighteen to twenty-four months. Quick wins happen when paperwork is perfect and the resort cooperates, but disputes, missing documents, or an attached mortgage can push timelines well beyond two years.
2. Does Timeshare Compliance use a true escrow account?
Not in most cases. Timeshare Compliance usually collects your full fee directly and offers an internal money-back guarantee instead of an independent escrow. That means the company, not a neutral account, decides if or when any refund is approved.
3. What is the average cost of Timeshare Compliance services?
Client reports show the average fee is around six thousand dollars for a single contract cancellation. Costs rise when you still owe on a mortgage, own multiple deeds, or need extra attorney involvement to prove sales misrepresentation.
4. Has Timeshare Compliance been sued?
Yes. Major resort owners, including Diamond and Wyndham, filed civil suits accusing Timeshare Compliance of interference and deceptive marketing. Most cases are settled privately, but history shows ongoing friction between exit companies and vacation-club giants.
5. Is Timeshare Compliance the same as TS Compliance Group?
They are the same organization. Industry insiders, legal filings, and some promotional materials shorten Timeshare Compliance to “TS Compliance Group,” but all references point to the same staff, address, leadership, and cancellation process.
Final Thoughts
Timeshare Compliance has real victories on record and a decade of experience. Still, high upfront costs, a company-controlled refund, and past lawsuits weaken confidence.
If your budget cannot absorb a 20-month wait or a potential refund battle, this provider may not be ideal.
Before signing any contract, reach out to us. We can confirm if Timeshare Compliance meets strict escrow standards or point you to a safer option.
Remember, the wrong move can drain savings you spent a lifetime building. The right partner cancels the burden while shielding your wallet from risk.
We help you connect with vetted timeshare exit companies that offer escrow, so you have no up-front fees. Your peace of mind is worth that extra layer of protection.
Regret my contact with this company
Took my money and have not yet tried to sell. I was told that if they could sell within 18 months you fee would be refunded. At 18 months with not even a prospect I ask for refund, then was told you only have 30 days to get it. All though when you sign up they tell you to give them 2 to 3 months to start showing. Got all the scam bases covered.
DO NOT WASTE YOU TIME AND .MONEY.
Don't trust
They told us they’d get everything taken care of and keep in touch with us, they never have kept in touch. we paid the money and they seem to like just keeping it. This has been going on since 2021. They say they’ll call you and never do.
I have been paying 4 18 months pus. Have gotten 2 letters 2 send 2 TIMESHARE. was told I could talk 2 someone At least every 45 days yes if i reach out
Im concerned this costs me 309 a month and i feel like im nowhere
No Title
They change people like they do dirty underwear and they never last longer than a month so no one ever helps you. Been going on for so long and they have jeopardized my credit which was also suppose to be corrected when time share resolved.
Company Nowhere to be found
We found this company after speaking with another regarding exiting our timeshare contract. They were more reasonably priced than the first and offering credit repair and a money back guarantee, we felt as we were making a responsible choice. We paid $3,195 to enter into the process and Kayleen Young was our “case manager.” This was 3/15/2021. We worked through steps of the process and had our complaint to timeshare company filed and a letter to the Office of Inspector General with the state of Tennessee (where the contract was signed.)
Our instructions were to “sit back and wait” for a response from Westgate. We kept making payments to Westgate although we were told “we didn’t have to, but that was our choice.” We were instructed to let Kayleen know if we received any communication, via phone, email or mail from Westgate. We did receive something in July from Westgate, so we reached out to her via email about it and she did respond back. That was July 16, 2021. This is the last communication we have from Kayleen.
At the end of October (2021), we noticed a “late pay” from Westgate on our credit report, so we reached out to Kayleen to get guidance on this and received no response (remember credit repair guarantee?) We called the number in her email messages, and it is disconnected. So we sent email communications to the “Help” and “service” email addresses listed in her communications to us thinking maybe she was no longer with the organization. No response. We did not receive any kind of bounce back email message letting us know an address was invalid. We went to their website, called that toll-free number only to find it is disconnected also. We called the number listed as a fax (which we had never sent a fax, but just to check) and it says “this number is no longer in use, thanks for calling, goodbye.” We sent an inquiry note to their “Contact Us” listed on their website, which has not been answered. This company has vanished.
In my internet digging yesterday (11/11/21) to find answers, another number, anything that could help us, I found information on the BBB website for their parent company (which is the company on our invoice of payment) Integrity Marketing Solutions, LLC that had the same address of 7350 Futures Drive Suite 17, Orlando, Florida 32819 and a local (Orlando) number of 407-704-7943, so I called that and it is in fact a working number but the greeting says something like “the mailbox for Timeshare answers is full” then gives you an option to input a number if you have a direct line, which we did not. I entered the number from Kayleen’s email messages, but it was “invalid.”
We called PayPal, as this was the method used to pay their invoice and they basically said, “sorry, you’re past 180 days” and gave us ic3.gov to report this. We have filed a complaint with the FTC, the Florida Attorney General’s office and with our bank.
Regret my contact with this company
Took my money and have not yet tried to sell. I was told that if they could sell within 18 months you fee would be refunded. At 18 months with not even a prospect I ask for refund, then was told you only have 30 days to get it. All though when you sign up they tell you to give them 2 to 3 months to start showing. Got all the scam bases covered.
DO NOT WASTE YOU TIME AND .MONEY.
Don't trust
They told us they’d get everything taken care of and keep in touch with us, they never have kept in touch. we paid the money and they seem to like just keeping it. This has been going on since 2021. They say they’ll call you and never do.
I have been paying 4 18 months pus. Have gotten 2 letters 2 send 2 TIMESHARE. was told I could talk 2 someone At least every 45 days yes if i reach out
Im concerned this costs me 309 a month and i feel like im nowhere
No Title
They change people like they do dirty underwear and they never last longer than a month so no one ever helps you. Been going on for so long and they have jeopardized my credit which was also suppose to be corrected when time share resolved.
Company Nowhere to be found
We found this company after speaking with another regarding exiting our timeshare contract. They were more reasonably priced than the first and offering credit repair and a money back guarantee, we felt as we were making a responsible choice. We paid $3,195 to enter into the process and Kayleen Young was our “case manager.” This was 3/15/2021. We worked through steps of the process and had our complaint to timeshare company filed and a letter to the Office of Inspector General with the state of Tennessee (where the contract was signed.)
Our instructions were to “sit back and wait” for a response from Westgate. We kept making payments to Westgate although we were told “we didn’t have to, but that was our choice.” We were instructed to let Kayleen know if we received any communication, via phone, email or mail from Westgate. We did receive something in July from Westgate, so we reached out to her via email about it and she did respond back. That was July 16, 2021. This is the last communication we have from Kayleen.
At the end of October (2021), we noticed a “late pay” from Westgate on our credit report, so we reached out to Kayleen to get guidance on this and received no response (remember credit repair guarantee?) We called the number in her email messages, and it is disconnected. So we sent email communications to the “Help” and “service” email addresses listed in her communications to us thinking maybe she was no longer with the organization. No response. We did not receive any kind of bounce back email message letting us know an address was invalid. We went to their website, called that toll-free number only to find it is disconnected also. We called the number listed as a fax (which we had never sent a fax, but just to check) and it says “this number is no longer in use, thanks for calling, goodbye.” We sent an inquiry note to their “Contact Us” listed on their website, which has not been answered. This company has vanished.
In my internet digging yesterday (11/11/21) to find answers, another number, anything that could help us, I found information on the BBB website for their parent company (which is the company on our invoice of payment) Integrity Marketing Solutions, LLC that had the same address of 7350 Futures Drive Suite 17, Orlando, Florida 32819 and a local (Orlando) number of 407-704-7943, so I called that and it is in fact a working number but the greeting says something like “the mailbox for Timeshare answers is full” then gives you an option to input a number if you have a direct line, which we did not. I entered the number from Kayleen’s email messages, but it was “invalid.”
We called PayPal, as this was the method used to pay their invoice and they basically said, “sorry, you’re past 180 days” and gave us ic3.gov to report this. We have filed a complaint with the FTC, the Florida Attorney General’s office and with our bank.
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