About Capital Vacation

Capital vacation is a well-established vacation rental industry. They exhibit multiple services and locations.

They offer luxurious vacation spots in Myrtle Beach, the Ozark Mountains, and the Caribbean. The company boasts over 200 partner resorts, offering what they describe as industry-leading programs and hospitality services.

Capital Vacation’s services look tempting. But is it worth it? Let’s take a closer look at what they offer and what you should reconsider before committing.

Is Capital Vacation Worth It?

If you ever think about buying vacation ownership, make sure it’s worth the investment.

It’s important to dig deep into the surface before getting drawn in. We’ve noticed a troubling pattern with Capital vacations.

Despite the tempting offers and big promises, there is a lot of negative feedback about their services. This isn’t just a few unhappy customers. We’re talking about hundreds of dissatisfied people.

Capital Vacation Owner Services

Capital Vacations presents itself as a leading resort management and vacation ownership developer. They partner with independent resorts across the U.S. and the Caribbean. They offer tools to increase revenue. It sounds great. But it’s not entirely true.

Multiple reviews highlight that capital vacation services don’t always align with your expectations.

Common complaints include poor customer service and outdated facilities. Can you imagine paying for a dream vacation only to find out later that it looks nothing like what was shown to you? Unfortunately, this seems to be a recurring issue with Capital vacations.

Capital Vacation Maintenance Fees

You must book your reservation at least 15 days beforehand. Remember, you’ll be responsible for additional transportation, incidentals, fees, and taxes. Traveling during popular holidays like Christmas or New Year’s? Be prepared for additional fees ranging from $50 to $100 per night.

You can reschedule only once with no extra fees. As long as you make the change at least 14 days in advance. However, any further rescheduling will incur a $50 fee per request. So, it’s important to plan and make your arrangements early.

Capital Vacation Cancellation Policy

You have the chance to cancel your Capital Vacation membership without any fees if you do that within 30 days of the purchase date. Even if the facilities you requested aren’t available, you still have the right to cancel. Simply send a written notice to Capital Vacations.

Although be careful if you’ve already used any of the accommodations included in the offer, there won’t be any refund if you have.

To avoid any charges or losing your deposit, make sure to act within that 30-day window.

Capital Vacation Locations

Capital Vacations offers a variety of vacation spots across the U.S. and further on. With locations in popular states like Florida, California, New York, and Hawaii, they offer travelers to enjoy a range of experiences, from beach getaways to mountain retreats.

Whether you’re visiting Wyoming’s natural beauty, Virginia’s cultural landmarks, or Massachusetts’ historical sites, there’s something for every type of traveler.

Additionally, they offer international destinations as well. Capital Vacations also provides locations in Mexico, Sint Maarten, and Charlotte Amalie.

Capital Vacation Class Action Lawsuit

Capital Vacations has filed a class action lawsuit against Financial Recovery Advocates (FRA) and several related companies, accusing them of deceptive and fraudulent practices.

The lawsuit, filed in the South Carolina 15th Judicial Circuit, claims FRA misled Capital Vacations’ members by falsely promising to cancel their timeshare contracts. FRA promotes itself as a “consumer advocacy” service.

However, the lawsuit states they only send generic complaint letters to timeshare developers, the Better Business Bureau, and regulatory bodies. These letters do not deliver the promised results.

Capital Vacations also accuses FRA and its partners, including Valuation Fraud & Forensics and Bottom Line Accounting and Tax Services, of charging large upfront fees without providing real services.

According to the lawsuit, FRA gives customers misleading reports that create the false impression that progress is being made. Capital Vacations claims this violates the South Carolina Unfair Trade Practices Act.

They also asked the State Supreme Court to declare that FRA’s actions are an unauthorized practice of law. This lawsuit is part of Capital Vacations’ efforts to protect its members from fraudulent timeshare exit companies and hold these entities accountable for their misleading practices.

Capital Vacation Reviews

Capital Vacations offers different destinations, providing vacationers with plenty of choices.

Popular locations include sunny Florida, scenic New York, and beach destinations like Hawaii. For international locations, Capital Vacations has spots in Mexico and Sint Maarten.

With such a collection of destinations, it seems like an ideal option for travelers seeking different experiences. But there’s more to the story.

While Capital Vacations offers many destinations, reviews from customers paint a different picture. Many guests have shared negative experiences and disappointment. One guest arrived at the resort and found their unit in terrible condition, despite requesting a newer one.

They reported issues like fungus on entry poles, a blown kitchen light, water stains in the bathroom, and dirty porch furniture. On top of that, the check-in staff ignored their concerns and tried to upsell them an upgrade.

Other customers have voiced frustration with Capital Vacations’ customer service. They claim the company rarely responds to calls or texts unless the feedback is positive.

One traveler even lost $820 due to a confusing refund policy. These complaints about poor service, low-quality accommodations, and deceptive sales practices suggest that Capital Vacations may not be the best choice for a stress-free vacation.

Capital Vacation BBB

The Better Business Bureau (BBB) is a trusted source for checking the credibility of a company. So, what does the BBB have to say about Capital Vacation? Unfortunately, it’s not looking good.

With a rating of 1.22 out of 5 stars based on 620 customer reviews, it’s clear that many people have had less-than-stellar experiences with this company.

On top of that, the BBB reports that Capital Vacation has closed 906 complaints in the last three years, with 322 of those being in the last 12 months alone. That’s a lot of unsatisfied customers.

While the company is accredited by the BBB, which seems reassuring, the sheer number of complaints and the low customer rating is something to consider.

Capital Vacation Glassdoor

On Glassdoor, Capital Vacations holds a 2.8/5-star rating based on 135 reviews. Only 40% of employees recommended the company.

While some employees praise the teamwork and sense of family, many highlight issues with pay and lack of promotion opportunities.

Complaints focus on the lack of raises, with only one company-wide raise given in the last seven years. There’s also frustration with management’s favoritism, lack of employee loyalty, and minimal career growth, especially for internal candidates.

Capital Vacation Reddit

Reddit users primarily discuss Capital Vacations‘ timeshare incentives. One user shared their experience with a package called “air, land, and sea,” which required an upfront payment of $399 for a hotel stay and a cruise voucher.

While they saved 30% on the total vacation, they noted issues like limited hotel and cruise options and unexpected fees.

Others warned against attending timeshare pitches, as they often aren’t worth the incentives.

Capital Vacation Yelp

On Yelp, Capital Vacations has an alarming 1.2-star rating from 164 reviews. Customers frequently report issues with poor communication, unresponsive customer service, and fake promises.

One user, Kandis, shared that despite trying to contact the company for almost a week, no one responded to her calls or emails.

This lack of communication has led many customers to advise others to avoid Capital Vacations entirely, contributing to the company’s low rating.

Pros Vs Cons Capital Vacation

What are the pros and cons of owning a Capital Vacation membership?

Pros:

Offers access to a wide range of locations and resorts.
If you’re lucky, you might even have a good experience at one of their properties.

Cons:

Hidden fees and poor customer service.
Subpar accommodations and legal troubles.
High number of complaints.
There are just too many red flags to ignore.

When you’re spending your hard-earned money on a vacation, you deserve better than this.

FAQs

What is Capital Vacations?
Capital Vacations is a vacation rental and ownership company that offers access to over 200 resorts in the U.S. and international destinations.

Is Capital Vacation a scam?
While we can’t definitively say that Capital Vacation is a scam, the overwhelming number of complaints and negative reviews makes you wonder.

Are Capital Vacations memberships worth it?
While Capital Vacations offers a wide range of destinations, customer reviews often highlight issues with poor customer service, outdated facilities, and hidden fees.

What are the common complaints about Capital Vacations?
Many customers have reported poor experiences despite being promised luxury services and amenities.

How can I cancel my Capital Vacations membership?
Capital Vacations allows you to cancel your membership within 30 days of purchase without fees.

Has Capital Vacations faced any lawsuits?
Yes, Capital Vacations has filed a class action lawsuit against Financial Recovery Advocates (FRA) and other related companies, accusing them of fraudulent practices in timeshare exit services.

Final Thoughts

The decision to join Capital Vacation should not be taken lightly. While they may offer an extensive list of resorts and services, the reality is that many customers are left disappointed and frustrated.

The high number of complaints, negative reviews, and legal issues all point to a company that may not have your best interests at heart.

If you’re stuck in a contract and looking for a way out, we highly recommend reaching out to us. We specialize in connecting you with reputable companies that offer escrow services, meaning you won’t have to pay any fees upfront.

For More Information Read Over Our Website, And Find The Right Solution For Your Timeshare Situation.

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