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Primo Management Group

Untangling yourself from an unwanted timeshare can feel like trying to escape quicksand: the harder you push, the deeper the contractual tethers seem to pull you in. 

Confusing resort policies, aggressive collection calls, and ever-climbing maintenance fees can turn a once-dream getaway into a costly burden that weighs on retirement budgets. 

That’s why a growing cottage industry of “exit” companies promises relief, but not all deliver the same level of protection. Before paying thousands up front, smart owners compare guarantees, complaint records, and, most importantly, whether client funds stay in neutral escrow until the job is finished. 

In the review below, we examine Primo Management Group’s track record, pricing, and process so you can decide if its model matches your needs. 

Our goal is simple: give you the facts, flag the red lights, and point you toward safer, escrow-backed alternatives when they offer better peace of mind without risking your savings.

Company Details: Primo Management Group

Primo Management Group (“PMG”) is a privately held U.S. company headquartered in Orlando, Florida. It started business in September 2015 and is now led by co-founder and CEO Israel Sanchez Jr.

Pro Tip: Dial the main office during lunch hour; if no human answers or calls back the same day, expect similar delays once they have your money.

PMG positions itself as a consumer-advocate timeshare-exit company. Its staff draft legal correspondence, liaise with resorts, and claim to secure full contract terminations for unhappy owners. Marketing material says the team has “over nine years of expertise” and has helped “thousands” of clients finish payments and regain peace of mind.

The main mailing offices appear at:

  • 924 N Magnolia Ave, Ste 202, Orlando, FL 32803
  • 7200 Lake Ellenor Dr, Ste 240, Orlando, FL 32809

Being Florida-based, PMG has easy access to the resort corridors of the Southeast, yet it advertises services to owners nationwide. 

Pro Tip: A quick Google Street View of both Orlando addresses shows whether PMG occupies a proper office or a shared mailbox.

How Primo Management Group Works

Step-by-step breakdown

  1. Intake call: A sales agent gathers contract facts and quotes a fee range.
  2. Document review: PMG’s analysts study ownership deeds, loan ledgers, and maintenance-fee history.
  3. Client portal sign-up: Owners upload paperwork and track case notes online.
  4. Resort correspondence: PMG prepares demand letters and, when needed, partners with outside counsel.
  5. Negotiation/release: The resort either writes a deed-in-lieu, accepts a surrender, or disputes the claim.
  6. Final confirmation: PMG forwards closing papers that show the owner is off the title.

This simple six-step path is how Primo Management Group works in most files, according to public explanations and customer accounts.

Important Note: Add a clause that lets you cancel for a full refund if no progress letter from the resort arrives within nine months.

Average fees and tIMELINE

Timeline: Average: 6–9 months, Possible: Up to 24 months for complex loans or HOA back-dues.

Average fees: $3,000–$8,000 per contract, with quotes leaning toward the higher end for mortgage-backed weeks. 

Escrow or money-back? PMG advertises a 100 % money-back guarantee. Funds are paid up-front and held by PMG, not a neutral escrow. If the company fails, it promises a refund; however, owners must follow strict claim steps, and some BBB complaints say refunds were denied. 

Important note: A guarantee controlled by the same company is not the same as an independent escrow. True escrow keeps client money safe until a resort signs off.

Are Primo Management Group Legit?

PMG is a registered Florida corporation with a decade in business. It claims legal partnerships and displays many success stories. Yet the Better Business Bureau rates it “C” and not accredited, with 52 complaints in three years.

This mixed record places PMG in a “legit but proceed-with-caution” zone. Wise owners—especially retirees living on fixed income—should compare several providers and ask whether the company’s model fits their contract type before paying any fee.

Pro Tip: Compare BBB complaints with Florida Attorney General filings; identical issues across agencies are a flashing red light.

Pros & Cons Primo Management Group

Pros

Cons

Nearly 10 years of timeshare-exit experience

Up-front payment; no third-party escrow

Written with a 100% money-back promise

BBB “C” rating and 52 recent complaints

Orlando location close to many resort HQs

Past lawsuits from major developers

Online client portal for progress updates

Average fees toward a $8k ceiling

Some positive BBB and Facebook reviews

Refund policy has strict, time-bound rules

Pricing & Refund Policy

  • Fee range: $3k–$8k, quoted after intake call. 
  • Payment terms: Lump-sum or card plan collected at contract signing.
  • Money-back terms: If PMG cannot finish within 36 months, clients must send a certified notice within 30 days to request a refund; otherwise, the guarantee lapses.

No public evidence shows PMG placing fees in a regulated escrow account, so owners bear a higher risk than with escrow-based providers.

Primo Management Group Reviews

  • Industry blogs praise PMG’s friendly staff and steady communication.
  • Facebook users post thank-you notes for cancelled Wyndham and Bluegreen weeks, while others warn of poor follow-through.
MetricFigure
Total clients served“Thousands” (self-reported)
Average cost$3k–$8k
Success ratioNot independently audited; third-party blogs estimate 70%–80%, but the data is not public
Guarantee type100% money-back (no escrow)
Filed complaints52 in 36 months (BBB)

Services Primo Management Group Offered

  1. Full-time timeshare contract cancellation
  2. Mortgage relief advocacy
  3. Resort communication and settlement letters
  4. Credit-impact guidance (non-legal)

Sources confirm PMG focuses only on cancellation—no resale listings, rentals, or credit-repair add-ons. 

Pro Tip: Any “mortgage relief” advice should come from an attorney licensed in your state; otherwise, it could violate debt-adjustment laws.

Primo Management Group Lawsuits & Complaints

  1. Diamond Resorts v. Primo Management Group (2021): Alleged PMG tortiously interfered with owner contracts.
  2. Anderson v. PMG (2019): Former client sought damages over service claims.

These filings do not prove wrongdoing but do signal friction with large developers, common in the exit sector.

Important Note: Read the Diamond Resorts v. PMG filing on PACER; it shows how aggressively some resorts push back and what delays you might face.

Why Our Review Matters

At MyTimeshareExitReviews, our mission is to protect seniors from high-pressure sales and fake “law firms.” By spotlighting money-back clauses without escrow, we show hidden gaps before you pay. If a company meets rigid escrow and success-rate standards, we add it to our vetted list; if not, we warn you early.

Important Note: We never list a firm as “vetted” unless client funds stay in neutral escrow until the resort’s sign-off, no exceptions.

Frequently Asked Questions

1. How much does Primo Management Group charge?

Past clients report fees between $3,000 and $8,000, depending on loan balance and resort resistance.

2. How long does PMG need to cancel a timeshare?

Company statements note most exits finish in 6–9 months, yet difficult cases may take up to 24 months.

3. Is Primo Management Group BBB-accredited?

No. PMG holds a “C” rating and is not accredited; 52 complaints were logged in three years.

4. Does PMG use an escrow account?

PMG offers a 100 % money-back guarantee but does not place fees in third-party escrow, meaning funds are paid up front. 

5. Has Primo Management Group faced lawsuits from resorts?

Yes. Diamond Resorts sued PMG in federal court in 2021 over alleged interference with owner contracts. 

Conclusion

Primo Management Group has time in the field, a structured six-step process, and many happy posts. Still, up-front fees, no independent escrow, and a “C” BBB grade leave grey areas. 

Court cases show resorts push back, which can stretch a promised 9-month release into two years. 

For retirees budgeting every dollar, holding thousands in PMG’s account, rather than neutral escrow, may feel risky.

If peace of mind is your top priority, reach out to MyTimeshareExitReviews. We help you connect with vetted timeshare exit companies that offer escrow, so you have no up-front fees. One short form starts a safer path.

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PRIMO MANAGEMENT GROUP does not keep their word.

November 25, 2024
Review of Primo Management Group Review

I hired PRIMO in 2020. I waited four years and they did nothing and said it was due to COVID 19. I requested a full refund and they agreed. They asked for an additional six months to get me released from Westgate Resort contract. I sent them an e-mail that I have a copy of that said if they do not get me released by May 1, 2024 I wanted a full refund. They agreed. On June 23, 2024 I received a letter from PRIMO saying they will not refund my $2500.00. I said the end of my contract was May 1, 2024. They filed my case and would not respond back. I sent a Letter with all the information to the Owner Israel Sanches Jr. and he never responded. This is a fraud company that does not keep their work and refuses to refund my $2500.00.

Terry Felsman

Great

August 6, 2021
Review of Primo Management Group Review

Great review of timeshare exit primo management group

Gordon Won

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