Table of Contents
Table of Contents
Wesley Financial Group
In this article, we examine Wesley Financial Group, a U.S.-based timeshare cancellation company founded in 2011 that positions itself as a consumer rights group assisting owners who report fraud, misrepresentation, or pressure during timeshare sales. The company provides timeshare cancellation and claimed debt elimination support through a structured, non-legal service model rather than direct legal representation. Public disclosures and consumer records show fees commonly ranging from $5,000 to $14,000, often paid upfront, with timelines extending from several months to up to five years, depending on developer response, contract type, and client participation.
Reviews across BBB, Google, Trustpilot, Yelp, and Reddit confirm a mixed record, including completed cancellations alongside prolonged cases, refund disputes, and credit-related risks during the process. Wesley Financial Group is not BBB accredited, despite holding an average 4+ star rating across platforms, and has 99 BBB complaints in the last three years, many tied to refunds, communication gaps, and expectations around a money-back guarantee.
Court records and consumer complaints further reference allegations of misleading marketing, reliance on template letters, limited negotiation, and outcomes where foreclosure or default was treated as resolution. Overall, Wesley Financial Group represents a high-cost, long-timeline exit pathway where results vary based on contract terms, developer policies, and the client’s tolerance for financial and credit exposure.
Who is Wesley Financial Group?
Wesley Financial Group, legally operating as Wesley Financial Group, LLC, identifies itself as a consumer rights group that provides timeshare cancellation and timeshare debt elimination services. The company states that its work focuses on individuals and families who report fraud, misrepresentation, or lies during sales presentations, especially cases where consumers felt pressured into purchasing an expensive timeshare. According to its public descriptions, the service model involves assisting clients in helpless situations, remaining involved through the process, and seeking elimination of the timeshare along with any attached debt, while pursuing recovery of money paid by the client. From a practical review standpoint, this description reflects how the company frames its role rather than a guarantee of outcome.
The background of Wesley Financial Group includes its history, structure, and reported scale of operations. The company was established in 2011 and states it was founded by one of the creators of the Timeshare Cancellation industry, with operations supported by over 300 employees across two office locations in Franklin, TN and Las Vegas, NV. Public materials reference numerical claims such as 50,000 timeshares canceled, $635,000,000 in timeshare debt relief, and 6,000+ reviews, which are self-reported figures. Leadership is identified as Chuck McDowell, listed as Founder & CEO, supported by executives holding roles such as President, Chief Experience Officer, Chief Revenue Officer, Chief Marketing Officer, and General Counsel, along with Vice Presidents, Directors, negotiation experts, and resolution specialists. The company also notes characteristics such as a proprietary cancellation process, 13+ years in operation, Inc. 500 Company recognition, nationwide service, a U.S.-based team, and support 7 days a week, which describe organisational features rather than measured performance results.
What is the working process at Wesley Financial Group?
The working process at Wesley Financial Group is described by the company as a four-step sequence used for timeshare cancellation, outlined below as stated steps rather than guaranteed outcomes.
- Share Your Story: The process begins with the client explaining the timeshare, resort name, maintenance fees, and any mortgage payments. The company states it listens without judgment, provides honest answers, explains options, and determines whether assistance is offered.
- Get Your exit plan: The company explains how everything works, what to expect, and how long it might take, sets clear steps forward, and provides a written agreement instead of verbal promises, alongside acceptance of Terms and Conditions and Privacy Policy, including consent for calls, texts, and emails.
- The Fight Begins: A U.S.-based cancellation expert is assigned, and the company applies what it describes as proven strategies, referencing experience from 50,000+ families, with regular updates during the process.
- Celebrate Your Victory: The final step is defined as receiving official confirmation of release from the timeshare, described as no more maintenance fees, no more mortgage payments, and reduced stress, with timelines and results varying by case.
What Are the Services and Solutions Financial Group Offer?
The Services and Solutions refers to how Wesley Financial Group describes the scope of assistance it provides to timeshare owners in the USA, based on publicly stated materials and process descriptions, without implying guaranteed results or legal representation
The services below reflect how the firm presents its solutions to timeshare owners in the USA.
- Timeshare cancellation assistance: Support aimed at ending a timeshare ownership contract, including coordination steps required by the resort or developer.
- Timeshare debt elimination support: Guidance related to addressing associated fees, maintenance fees, and claimed timeshare debt relief, depending on ownership structure.
- Case evaluation and intake review: Review of the owner’s resort, contract details, payment status, and sales presentation claims to assess eligibility.
- Exit planning and process guidance: Development of an exit plan outlining steps, timelines, and client responsibilities, documented through a written agreement.
- Communication management: Direction on handling resort contact, developer correspondence, calls, emails, and letters during the cancellation effort.
- Documentation preparation support: Assistance with template letters, required forms, and submission tracking connected to the cancellation process.
- Progress updates: Periodic status updates shared during the process, based on internal milestones rather than fixed deadlines.
- Post-exit confirmation support: Collection and review of termination confirmation, account closure notices, or related documentation when provided by the resort.
What is the refund policy of Wesley Financial Group?
The refund policy of Wesley Financial Group is governed by the terms written in the client enrollment agreement, not by an automatic or unconditional guarantee, based on aggregated reviews, BBB complaints, and documented customer disputes involving Wesley Financial Group. Public complaint records show that refund eligibility depends on factors such as contract compliance, payment status, service timelines, and how the company defines a completed or “resolved” case. Although a money-back guarantee is referenced in marketing and agreements, customer accounts frequently describe disagreement over what qualifies as a successful outcome, including situations where foreclosure, default, or abandonment were treated as resolution, limiting refund eligibility.
Reported refund-related outcomes across consumer complaints and reviews follow several consistent patterns.
- Contract-based refunds: Refund rights are tied to specific clauses, often linked to timeframes such as 36 months or five years, and may be voided if the client is not current on payments.
- Partial refunds: Multiple complaints describe partial refunds where the company retained fees ranging from $1,000 to several thousand dollars, even when clients reported limited service delivery.
- Refund denial conditions: Refunds are commonly denied when clients cancel early, dispute charges mid-process, or are deemed non-compliant with agreement terms.
- Escalation-dependent refunds: Some consumers report refunds issued only after filing BBB complaints, pursuing credit card chargebacks, or sustained escalation, while other cases remained unresolved.
What Are the Pros and Cons of Wesley Financial Group?
What Are the Pros and Cons of Wesley Financial Group are based on patterns found in public reviews, BBB complaints, and consumer records involving Wesley Financial Group.
This pros and cons of Wesley Financial Group are listed below:
Pros
- Written enrollment agreement: Some consumers note the presence of a written contract outlining fees, timelines, and client responsibilities rather than verbal-only promises.
- Defined intake and case assignment: Reports mention an initial review, assigned case managers or resolution specialists, and structured onboarding.
- Reported successful outcomes: A portion of reviews and BBB cases indicate confirmed terminations, negotiated exits, or partial refunds after escalation or review.
- Availability of updates in some cases: Certain customers report periodic communication or milestone updates during the process.
Cons
- Extended timelines: Many reviews describe resolution periods ranging from several months to multiple years, often longer than initially expected.
- High upfront and ongoing costs: Consumers frequently cite fees in the several-thousand-dollar range, sometimes combined with continued monthly payments.
- Client does much of the work: Repeated complaints state that consumers were responsible for sending emails, letters, and follow-ups themselves.
- Limited direct negotiation: Reviews often note little or no direct communication between the company and timeshare developers.
- Refund disputes: Multiple BBB complaints document denied or partial refunds, even when services were discontinued early.
- Communication gaps: Consumers report delayed responses, unanswered calls, staff changes, or long periods without updates.
- Credit impact risk: Some reviewers report collections activity, negative credit reporting, or foreclosure remarks while cases are ongoing.
- Pressure during sales stage: Several complaints describe urgency to sign, limited time offers, or incomplete disclosure before payment.
- Inconsistent outcomes: Results vary widely depending on the developer, ownership type, and consumer involvement.
- Legal limitations: The company is not a law firm, and legal actions if any are handled by third parties, which some consumers say was not clearly understood at signup.
What Are the Customer Reviews and Ratings For Wesley Financial Group
The Customer Reviews and Ratings For Wesley Financial Group on different platforms are listed below
Wesley Financial Group Reviews On Better Business Bureau
The Customer Reviews and Ratings For Wesley Financial Group show a mixed but clearly documented picture based on public data. The Business Profile lists Timeshare Cancellation, Wesley Financial Group, LLC, marked as NOT BBB Accredited on the Better Business Bureau, with an average rating of 4.42 /5 stars from 683 customer reviews. Review content repeatedly mentions a long process, years, monthly calls, communication, confirmation, contract cancelled, and monthly payment cancelled, alongside concerns about cost, exit fee, refund, money back guarantee, and credit reporting. The complaint record shows 99 total complaints in the last 3 years and 33 complaints closed in the last 12 months, covering billing issues, customer service issues, order issues, product issues, and service or repair issues.
The customer feedback patterns are listed below.
- Positive reviews: highlight professional representatives, attention to communication, resolution process, timeshare exit, relief from a money pit, and outcomes reached within 6 months, 1 year, or up to 3 years, often rated 4 stars or 5 stars.
- Negative complaints: focus on high fees such as $6000, $6995, $7500, $8625, $8870, $11k, disputes over refunds, collections, chargeback, negative credit reporting, forfeited deed in lieu, mortgage denial, harassment, spam calls, emails, texts, voicemails, and disputes involving developers like Bluegreen, Capital Vacations, Westgate, Hilton, and Wyndham, plus references to Attorney General, mediation, and federal court case 3:20-cv-00599 M.D. Tenn.
Wesley Financial Group Reviews on Google:
The Customer Reviews for Wesley Financial Group on Google show a sharply divided experience rooted in cost, pressure, and communication. The Google review summary lists a 4.5 rating from 2,641 reviews. Inside the Reviews include contract, fees, letter, and scam, which signals where most frustration sits.. A large group of reviewers report paying $5,000 to $20,000, often upfront, then receiving template letters, instructions to stop paying, or advice to contact the timeshare company directly, something several reviewers say resolved the issue without third-party help. Repeated complaints mention high-pressure sales, act now language, credit damage, spam calls, poor follow-up, and being passed between multiple specialists over 6 months to 3 years.
The dominant Google review patterns are listed below.
- Negative reviews: Describe fees exceeding $7,000, claims of doing most of the work themselves, ghostwriting letters, refund denials, missed calls, credit report damage, harassment, and comparisons to the same timeshare sales tactics people were trying to escape.
- Positive reviews: Focus on successful contract termination, relief from maintenance fees, appreciation for polite staff, and outcomes where persistence led to eventual timeshare cancellation, often after long timelines.
Wesley Financial Group Reviews on Reddit :
The Customer Reviews for Wesley Financial Group on Reddit show strong scepticism from timeshare owners who already tried to exit or researched exit options deeply. Reddit users openly question the heavy advertising, the pitch, and claims of being different from other timeshare exit companies. Multiple commenters state that Wesley Financial Group does not offer services beyond what a timeshare owner can do alone, such as requesting a deed back, stopping communication, or allowing the account to go into default and foreclosure, which some users say Wesley counts as a successful exit. One user mentions a quoted $7,400 fee, another references $12,000 upfront, while others describe similar high-pressure sales tactics, emotional storytelling around the founder, and vague guarantees.
The recurring Reddit discussion points are listed below.
- Critical feedback: highlights high fees, lack of negotiation, reliance on scripts and letters, encouragement to stop paying, and comparisons to the same sales pressure used by timeshare companies.
- Limited positive mentions: include one case where Wesley allowed a contract cancellation and issued a refund, alongside comments stating that persistent owners exited on their own without paying an exit firm.
Wesley Financial Group Reviews On Yelp :
The Customer Reviews for Wesley Financial Group on Yelp reflect low satisfaction driven by trust and value concerns. The Yelp listing shows a 2.2 rating from 37 reviews under Financial Services, with the business marked as claimed and located in Nashville, TN. Review highlights repeated reference being lied to during the presentation, unexpected maintenance fee increases, and scepticism around the advertised money-back guarantee within five years. Several reviewers describe paying high upfront fees while feeling the service relied heavily on guidance rather than direct negotiation with the timeshare company.
The main Yelp review themes are listed below.
- Negative reviews: Focus on misrepresentation, doubts about the guarantee, dissatisfaction with value for money, and frustration after being told similar promises during both the timeshare sale and the exit consultation.
- Neutral mentions: Reference the business positioning itself as a consumer rights group offering timeshare cancellation and timeshare debt elimination, with practical details such as military discounts, operating hours, and confirmation that the company maintains an active website rather than hiding from the online community.
Wesley Financial Group Reviews Trustpilot
The Customer Reviews for Wesley Financial Group on Trustpilot show varied user-reported experiences based on timelines, fees, and the level of work required from clients. Trustpilot entries describe outcomes ranging from completed timeshare cancellation to unresolved cases extending close to 36 months. Reviews consistently report that clients handled a significant portion of the process, including email correspondence, phone calls, and use of template letters, with Wesley Financial Group providing guidance rather than direct representation. Reported service fees range between $5,000 and $14,000, with exits referenced for Westgate, Bluegreen, Wyndham, and Capital Vacations, alongside ongoing obligations such as maintenance fees during the process.
The recurring Trustpilot review characteristics are listed below.
- Reported outcomes: include confirmed contract termination after extended timelines, periodic communication from assigned representatives, and cases where foreclosure or default formed part of the resolution path.
- Reported concerns: include high upfront costs, reliance on standardised letters, limited negotiation, prolonged timelines, credit reporting issues, collections activity, renewal charges, disputes related to refund terms, and user statements noting alternative exit methods such as direct resort contact, awareness of rescission periods, or bankruptcy filings.
What are the lawsuits and complaints against Wesley Financial Group
The lawsuits and complaints against Wesley Financial Group include a mix of consumer complaints and limited but notable court litigation, alongside extensive filings with the Better Business Bureau. The Business Profile lists Wesley Financial Group LLC as NOT BBB Accredited under Timeshare Cancellation, covering the headquarters, corporate-owned locations, and local branches, with a customer complaints summary showing 99 total complaints in the last 3 years and 33 complaints closed in the last 12 months. Complaints are categorised as billing issues, customer service issues, order issues, and service or repair issues, with recurring allegations of misleading guidance, lack of disclosure, misrepresentation, deceptive practices, pressure tactics, and unwanted calls, texts, and emails, including claims tied to do not call list violations and harassment calls.
Beyond BBB filings, litigation includes Capital Resorts Group LLC v. Wesley Financial Group LLC et al., No. 4:2024cv03043 (D.S.C. 2025), decided on April 7, 2025 by Judge Jacquelyn D. Austin. The court denied in part and granted in part the defendants’ motion to dismiss, allowing a claim to proceed against Wesley for alleged violations of the South Carolina Unfair Trade Practices Act (SCUTPA) while dismissing other claims and rejecting personal jurisdiction over company leadership. The opinion addressed allegations of misleading advertising, a money-back guarantee dispute, and claims that consumers were encouraged toward default advice, exposing them to collections, credit damage, negative credit reporting, potential foreclosure remark, confusion between deed in lieu of foreclosure and abandonment, and tax implications such as 1099-C following debt discharge. The court declined broader jurisdictional discovery, clarified limits on general jurisdiction, and noted unresolved disputes around upfront fees, refund denial, enrollment agreement terms, template letters, ghostwriting letters, lack of negotiation, slow timelines including a 36-month term or five-year term, and refusal to provide call logs, internal notes, or other documentation.
The recurring complaint and dispute patterns are listed below.
- Service and process disputes: Reliance on template letters, required client participation, lack of negotiation, limited communication, delayed responses, unreturned calls, email delays, onboarding issues, access to a resolution specialist or case manager, extensions, unresolved cases, and non-attorney disclosure.
- Financial and legal disputes:Undisclosed fees, upfront fees, deposits, monthly payments, exit fee, ongoing maintenance fees, refund disputes, money-back guarantee interpretation, cancellation policy, collections, attempted chargeback or credit card dispute, requests for termination confirmation, mutual release, or recorded deed, references to Tennessee Attorney General mediation, a cited federal court case, and resort-specific disputes involving Wyndham, Westgate, Bluegreen, Bluegreen Vacations, Capital Vacations, Hilton Resort, and Worldmark.
Why Our Review Stands Out
Our review stands out as an independent review website because it is based only on public records, verified consumer complaints, court documents, and third-party review platforms, not company marketing. We have no financial relationship, referral fees, or advertising ties with Wesley Financial Group or any timeshare exit company.
The review presents positive, neutral, and negative experiences together, focuses on billing issues, refunds, communication, timelines, and contract terms, and explains legal matters in plain, factual language. We avoid guarantees or promotion and update the review when new complaints or court activity appear.
Frequently Asked Questions
1. Does AARP endorse Wesley Financial Group?
No. AARP does not endorse, partner with, or recommend Wesley Financial Group.
AARP does not publicly endorse individual timeshare exit companies. Any references implying AARP approval or recommendation are not supported by official AARP statements or listings.
2. Can Wesley Financial Group assist with Harborside @ Atlantis in the Bahamas?
No. Wesley Financial Group has stated it cannot currently help with Harborside @ Atlantis. The company indicated it is reviewing and expanding its policies and suggested checking back in 3–6 months to see if eligibility changes.
3. Can Wesley Financial Group cancel a Summer Bay Condominium contract from 2001?
No. Wesley Financial Group has responded that it cannot assist with cancelling a Summer Bay Condominium contract from 2001 at this time and advised checking back in a few months in case policies change.
Value provided does not equal the cost.
The value provided by WFG falls short of the cost of the services.
In my opinion: 1. Their advice was wrong. 2. The communication was ineffective. 3. The correspondence was poor and unprofessional. 4. The company refused to provide requested negotiation assistance.
Do not use WFG. You should explore different options including doing the exercise yourself.
Don’t call Wesley
Wasting your money if you call Wesley . They are scam artists just like the timeshare company you are trying to get out of. All they will do is sign you up for 24 monthly payments of 500$ a month then you’ll never hear from Wesley again .
Customer, Sandra St George
I have paid you for several months. I received a document from WorldMark by Wyndham telling me my membership would be ended & as of 09/28/2021 it happened. I will not need your services therefore payments will stop.
We are waiting for our results
We talked to a VP at Wesley Financial Group and are still waiting to hear back from them..
Value provided does not equal the cost.
The value provided by WFG falls short of the cost of the services.
In my opinion: 1. Their advice was wrong. 2. The communication was ineffective. 3. The correspondence was poor and unprofessional. 4. The company refused to provide requested negotiation assistance.
Do not use WFG. You should explore different options including doing the exercise yourself.
Don’t call Wesley
Wasting your money if you call Wesley . They are scam artists just like the timeshare company you are trying to get out of. All they will do is sign you up for 24 monthly payments of 500$ a month then you’ll never hear from Wesley again .
Customer, Sandra St George
I have paid you for several months. I received a document from WorldMark by Wyndham telling me my membership would be ended & as of 09/28/2021 it happened. I will not need your services therefore payments will stop.
We are waiting for our results
We talked to a VP at Wesley Financial Group and are still waiting to hear back from them..
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