Client Protection Group

Client Protection Group is a California-based timeshare exit firm offering contract elimination, mortgage relief, and fraud recovery. Since 2013, it claims over $5 million in client savings and thousands of contract cancellations, with services backed by a 100% money-back guarantee and BBB accreditation. Verified clients on the BBB confirm successful terminations within 6 to 12 months, citing flexible payment options and professional support.

However, outcomes are inconsistent. Yelp reviews and legal complaints reveal unresolved cases lasting up to six years, denied refunds, credit score drops, and poor communication. The standard service fee ranges from $3,500 to $4,500, often paid upfront, despite promotional claims of no initial cost. Though a 24-month refund clause exists, no customer has verified receiving one. The success rate is estimated at 45–50%, depending on client eligibility and internal team responsiveness.

Services cover contract rescission, mortgage dispute resolution, and fraud investigation but often fall short of customer expectations, especially in refund delivery and case timelines. Legal challenges include a federal lawsuit for unsolicited telemarketing and allegations of misleading practices. Complaints frequently mention poor documentation, verbal-only cancellations, and lack of credit protection. Despite an A+ BBB rating and some proven results, the company faces credibility gaps, especially across platforms like Yelp. Due diligence, documented agreements, and escrow-backed options are strongly advised before engaging.

In this article, we review Client Protection Group’s services, cost, customer experiences, refund practices, lawsuits, and real success outcomes in more depth for U.S. timeshare owners seeking exit solutions.

What is a Client Protection Group and how does it work?

The Client Protection Group (CPG) is a timeshare consulting company headquartered in Santa Ana, California, and operates under Client Protection Group LLC. It specializes in timeshare elimination, mortgage relief, credit protection, and fraud recovery for timeshare owners who want to legally exit unwanted contracts. The company claims to have eliminated thousands of contracts and saved over 5 million dollars for clients since its founding in 2013. Its relief team works one-on-one with customers, offering a transparent and legal process, backed by a 100% money-back guarantee if they fail to cancel a timeshare. CPG is also BBB-accredited with an A+ rating, which adds to its credibility.

The real story is more complex. According to Yelp and BBB reviews, many customers confirm that CPG successfully helped them cancel timeshares with Wyndham, Diamond Resorts, and Hilton Grand Vacations, often describing the process as professional, patient, and worth the cost. Others, though, report serious issues, long delays, poor communication, credit score drops, and unfulfilled refund promises. Some even call the service a scam, saying they paid thousands and waited up to two years without results.

From what’s clear, Client Protection Group is a legitimate company, but its results depend heavily on the case and how responsive the internal team is. It delivers real relief for some, while others walk away disappointed, still struggling with their financial burden and damaged credit. Anyone considering CPG should verify contract terms, document every update, and check recent reviews before committing.

What Services Solutions Client Protection Group offer?

The Client Protection Group (CPG) claims to provide complete relief services for timeshare owners who are struggling with contracts, mortgages, and fraudulent companies.

The services that the Client Protection Group (CPG) offers are listed below.

Timeshare Elimination:
This timeshare exit service promises burden elimination through contract rescission, contract cancellation, and account termination. The process is marketed as straight forward, transparent, and handled by legal experts and an elite team. It includes evaluation, paperwork, and termination letters confirming case closure and termination assurance. However, many clients say that deceptive sales practices, high-pressure tactics, and deceptive promises from sales staff led them into no obligation purchases and waste of money. Ongoing maintenance fees, payments due, and fee increases add to the financial burden, while some owners report secondary market failure, no resale value, and money pit outcomes when trying to sell on eBay for just a penny or a dollar.
Mortgage Cancellation:
This service targets misrepresented contracts and misrepresented terms given during the rescission period or after mortgage loan signing. The Consumer Advocate team, licensed through the Secretary of State and Secretary Licensing, claims to help prospective clients with contract correction, ownership cancellation, and account resolution. It also addresses payment obligation, mortgage payments, and fee increases linked to misrepresentation. Despite promises of legal work, contract relief, and professional help, several customers say they still faced lost funds, waste of money, and limited customer service responses.
Fraud Recovery:
The fraud recovery program is designed to combat timeshare resale fraud, resale company scams, and fraudulent practices by phony companies. Licensed under Consumer Advocacy, this division promotes fraud investigation, resale fraud prevention, and consumer rights protection. The process involves reviewing property listings, investigating nefarious acts, and helping clients fight back to recover lost funds through recovery plans and recovery options. Still, multiple reports mention fraudulent activity, misleading information, and minimal money recovery. Clients seeking termination help, termination assistance, or termination confirmation letters often found the relief service inconsistent.
Customer Experience and Support:
CPG advertises professional support, customer relief, client support, and transparent service, promising account closure, contract guidance, and termination process updates. Yet, reviews describe weak customer service, delayed evaluation processes, and unresolved case closures. Some clients did receive termination confirmation, while others were left waiting months for account closure and case resolution.

Each of these service solutions reflects a mix of structured legal assistance and operational gaps. Though the Client Protection Group markets its offerings as reliable elimination experts and consumer advocates, many timeshare owners experienced resale loss, contract misrepresentation, fraudulent activity, and financial waste, making due diligence essential before engaging any timeshare disposal or recovery plan.

How Long Does the Process Take

The Client Protection Group process for timeshare cancellation takes between 6 and 12 months for most successful cases. Verified clients such as Jim B, Zenas K, and Jeremiah J confirmed receiving official cancellation letters within this period.

Delayed or unresolved cases reported by Carlos L, Marcie H, and Natalia P lasted 18 to 24 months or longer, with some extending up to 6 years. The company’s legal contract allows a maximum of 24 months before a refund clause activates if no case completion occurs.

What is the Client Protection Group Pricing and Refund Policy?

The Client Protection Group charges between 3,500 and 4,500 dollars for its timeshare exit service. Several verified customers, including Carlos L, reported paying 4,000 dollars upfront, while others such as Jeremiah J confirmed using small installment payments during the process. The company includes a refund clause in its legal contract, stating that if the timeshare cancellation is not completed within 24 months, the client will receive a full refund.

According to customer reports from Better Business Bureau and Yelp, no client has confirmed receiving an actual refund, even after the 24-month refund period expired. The payment structure is flexible, but most clients experience delays in case completion and slow response times, often taking 6 to 18 months for results. Positive reviews describe the service as very affordable and successful, while negative reviews call it a 4,000 dollar mistake with no refund, credit score damage, and poor communication.

What are the pros and cons of Client Protection Group?

The Client Protection Group really does help some people cancel their timeshares, but others are stuck waiting far longer than promised.

The Pros of Client Protection Group

The Pros of Client Protection Group are listed below:

Successful Timeshare Exits:
Verified clients such as Jim B, Zenas K, and Jeremiah J confirmed that their timeshare cancellations were completed within 6 to 12 months, often receiving official termination letters.
Flexible Payment Options:
Clients like Jeremiah J reported being able to pay in small installments rather than paying the entire fee upfront, which made the process more manageable

BBB Accreditation with A+ Rating:
The company maintains an A+ accreditation and a 4.52 out of 5 rating from 126 verified reviews on the Better Business Bureau, showing strong credibility in verified cases.

The Cons of Client Protection Group

Long or Inconsistent Timelines:
Positive cases close in 6–12 months, but others like Marcie H, Carlos L, and Natalia P took 18–24 months or even 6 years, showing major inconsistency.
Upfront Payments Despite “No Money Down” Claims:
Many clients, including Carlos L, paid around 4,000 dollars upfront despite claims of no upfront fees, leading to complaints about misleading payment terms.
Refund Difficulties:
Although a refund clause exists, no verified customer confirmed receiving a refund after 24 months. Refunds are time-locked and lack escrow protection.
Credit Score Damage:
Customers like Marcie H and Carlos L reported credit score drops from 800s to 500s, despite written credit protection guarantees.
Weak Communication and Delayed Support:
Multiple clients reported 3-month response delays, poor follow-up, and unreachable contact lines, affecting confidence in customer service.
Mixed Credibility Across Platforms:
While BBB reviews are largely positive, Yelp averages only 2.5 stars, with users citing delays, refund issues, and credit damage.

Lack of Written Proof of Cancellation:
Clients like John S (2024) reported receiving only verbal confirmation of timeshare cancellation, with no formal documentation.

What Are the Customer Reviews for Client Protection Group?

Customer reviews for the Client Protection Group show a clear mix of satisfaction and frustration. Verified clients on the Better Business Bureau (BBB) rate the company 4.52 out of 5 stars from 126 customer reviews, praising its professional service, legitimate refund policy, and successful timeshare cancellations completed within 6 to 12 months. Positive reviewers like Jim B, Jeremiah J, and Sherri S confirmed receiving cancellation letters, highlighting good customer support and clear communication.

Negative reviews on Yelp, averaging 2.7 stars from 6 reviews, report serious problems such as long timelines, credit score damage, refund difficulties, and poor follow-up. Clients like Carlos L, Marcie H, and Natalia P described delays of 18 months to 6 years, upfront payments around $4,000–$12,500, and no confirmed refunds. Across all feedback, the company’s performance is seen as legitimate but inconsistent, with better outcomes for BBB clients than for public reviewers.

Customer reviews for Client Protection Group on Google show a 4.7 rating from 47 reviews, with feedback describing both successful timeshare exits and unresolved issues.

Some reviewers report completed timeshare termination, while others report delays, credit impact, foreclosure, communication problems, and advise keeping written records and proceeding with caution.

The Lawsuits and Complaints Against Client Protection Group

The lawsuits and complaints against Client Protection Group LLC reveal a complicated mix of legal issues, refund disputes, and customer dissatisfaction. On the Better Business Bureau (BBB), the company holds an A+ rating, yet has received 28 complaints in the last 3 years, with 8 resolved in the past 12 months. Most of these cases involve service or repair issues, order disputes, product problems, and communication delays. Some clients said they were charged upfront fees despite the advertised 100% money-back guarantee, while others complained about credit score damage, foreclosure, and unfulfilled refund promises. Many timeshare owners from Wyndham, Hilton Grand Vacations, and Holiday Inn Vacations mentioned paying between $2,395 and $12,500 without receiving written confirmation that their timeshare contracts were cancelled.

Lawsuits:

The most recognized case is Robin Taylor v. Client Protection Group LLC, filed in February 2022 in the U.S. District Court for the Central District of California. The lawsuit, based on the Telephone Consumer Protection Act (TCPA) under 47 U.S.C. § 227, accused the company of illegal telemarketing practices and unsolicited calls to consumers on the Do Not Call (DNC) list.

Frequent Complaint Patterns:

Refund Issues: Customers claimed denied refunds or partial payments despite the money-back guarantee.
Credit Impact: Some reported credit score drops of over 100 points after following CPG’s advice to stop timeshare payments.
Communication Gaps: Reviews cited ignored emails, unanswered calls, and unclear updates on case progress.
Legal and Contractual Problems: Alleged violations of California Civil Code, New York Property Law 443, and senior citizen protections were reported.

Honestly, after reviewing dozens of these cases, it feels like the company is walking a fine line legitimate on paper, with a BBB accreditation, but repeatedly criticized for misleading timelines, lack of transparency, and poor follow-up once clients have paid.

What Is the Client Protection Group Success Rate?

The Client Protection Group success rate is roughly 45% to 50% when considering both positive outcomes and the large number of negative reviews, refund disputes, credit score complaints, and unresolved cases reported by customers on the BBB and Yelp platforms.

Frequently Asked Questions

1. Is there an upfront cost for the timeshare exit service?

Most timeshare exit companies, including Client Protection Group, ask for an upfront retainer fee to begin the process. It’s best to request a free consultation and confirm all payment terms before signing any agreement.

2. How do I qualify for Timeshare Elimination?

You may qualify if your contract was misleading, you have lost a travel partner, or you are facing health or financial issues that make ownership difficult. Always verify eligibility directly with the company before proceeding.

3. I still owe a mortgage or I am past my rescission period?

If you still owe a timeshare mortgage or are past the rescission period, you can still pursue a legal contract cancellation through a licensed exit attorney or verified consumer advocacy service. Developers make exits difficult after this point, so it’s important to use only legitimate professionals and get everything in writing before making payments or stopping maintenance fees.

4. Will my credit be affected if I stop paying the Developer?

Yes, your credit will be affected if you stop paying the timeshare developer. Many companies claim they can protect your credit during the cancellation process, but real customer experiences show otherwise. Several owners have reported credit score drops and negative marks even after being told their credit would stay safe. Always verify these claims and avoid stopping payments unless a licensed attorney or verified exit advisor confirms that your contract is legally terminated.

5.Why choose MyTimeshareExitReview over other exit companies?

MyTimeshareExitReview is a trusted advisory and review platform, not a timeshare exit company. It helps timeshare owners avoid scams by evaluating and reviewing legitimate exit firms across the USA. The platform offers unbiased guidance, compares company performance, checks customer complaints, and highlights verified reviews from sources like the BBB and consumer reports. Choosing MyTimeshareExitReview gives owners a safe starting point to understand which companies are credible, which ones to avoid, and how to protect their money before signing any exit contract.

6. What is the safest way to exit my timeshare?

The safest way to exit your timeshare is to work with a third-party escrow company that holds your payment until your resort confirms the cancellation in writing. Begin with a free and complete review of your ownership documents, mortgage balance, and contract deadlines. Always select an escrow-backed and verified timeshare exit service instead of paying the full amount in advance. If you do not qualify for escrow, contact a trusted advisory organization that can guide you toward secure and legitimate exit options without financial risk.

Client Protection Group LLC Please contact us

July 1, 2025

Review of Client Protection Group Reviews

After Paying Clien Protection Group LLC – we provided all the required information but they haven’t made any contact – the phone service is unavailable or unsatisfactory – we need contact

LamontCarolyn DeJong

STAY FAR AWAY! DO NOT MAKE THE SAME MISTAKE I DID!

March 10, 2025

Review of Client Protection Group Reviews

I gave one star because I am unable to give zero. I am extremely frustrated with Client Protection Group (CPG) LLC. In November 2023, I was contacted by CPG with the promise of getting me out of my Hilton Grand Vacations (HGV) timeshare (which, for the record, I also do NOT recommend). I don’t know how they got my contact information, but they had information about my purchasing of an HGV timeshare earlier that year. I initially thought it was a scam, but I looked at their rating on the BBB website and decided to go with them. Things seemed to be progressing as expected early on in the process. I also understood that this would not be a quick or simple process. However, it is now March 2025, and I have not received a single meaningful update since September 2024—six months of silence after nearly a year of supposed progress. The last communication I received was an email in September 2024 stating that HGV had 45 days to respond to paperwork that CPG allegedly sent out. Yet, I have not been provided with any proof of this paperwork, any details on what was sent, or any updates on the response. I have called and emailed numerous times since September, only to be ignored or brushed off. My emails have gone unanswered, and when I call, I get the same runaround: “We have to look into your file.” It is blatantly clear that this company lacks internal communication and accountability or is just simply a downright scam. No one seems to know anything about my case, and I have received zero substantive information for half a year. After reviewing the BBB complaints (which I regret not doing before signing with them), I see a disturbing pattern: this company takes your money and runs! At this point, my only interest is to demand a full refund of the money I paid ($5,850) for services that CPG has completely failed to deliver. If I do not receive a response in a timely manner, I will pursue further action to hold CPG accountable for their deceptive business practices.

Jeff Arnold

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