Table of Contents
Table of Contents
Stonegate Firm
Stonegate Firm presents itself as a timeshare cancellation company helping owners misled by aggressive sales tactics. It collaborates with attorneys and transfer partners, promoting a no-pressure, satisfaction-guaranteed service. Despite this positioning, customer feedback remains divided. Many users report refund delays, poor communication, and lengthy resolution times, while others praise the firm’s case managers and professionalism.
The firm’s services include timeshare exit, legal representation, and ownership transfer, with prices typically ranging from $4,000 to $8,000, though some clients paid over $10,000. The process, advertised to take 3–6 months, often extends up to 18 months, with complaints about multiple manager changes and inconsistent updates. Trustpilot rates Stonegate 4.6/5, yet Reddit discussions and BBB complaints reveal growing distrust, citing hidden costs, fake reviews, and misleading sales tactics.
In October 2025, Stonegate faced a federal lawsuit (Case 9:25-cv-13124) filed by Capital Resorts Group, accusing it of false advertising, trademark infringement, and deceptive legal claims. The suit alleges use of fake attorney photos, AI-generated content, and unlicensed legal operations, supported by one licensed attorney in New Jersey.
Some clients confirm successful timeshare exits, evidence shows irregular operations, overpromising guarantees, and unresolved complaints. Compared with competitors like Wesley Financial Group and Lonestar Transfer, Stonegate’s credibility and service reliability remain weaker. MyTimeshareExitReviews rates it low on transparency and legal credibility, citing ongoing lawsuits, refund struggles, and ethical concerns.
What is Stonegate Firm and how does it position itself in timeshare cancellation?
Stonegate Firm is a timeshare exit and cancellation company that claims to help timeshare owners who were misled or pressured by sales tactics. It partners with attorneys, closing companies, and transfer companies to manage legal rights and guide clients through the cancellation process. The firm promotes no cold calling, no pressure, and a 100% satisfaction guarantee, including a refund if clients aren’t happy.
However, real customer complaints and reviews suggest inconsistent results. Some clients report delays, poor communication, and difficulty getting a refund, while others describe empathetic case managers and successful timeshare exits. As a new player trying to disrupt the business, Stonegate Firm positions itself as an alternative to scammers, but its mixed feedback shows it still struggles to deliver consistently reliable outcomes.
What Service Solutions Stonegate Firm offer?
Stonegate Firm offers timeshare exit and timeshare cancellation services for timeshare owners in the USA. The company provides legal assistance, ownership transfer, and consumer rights protection through attorneys and case managers. Their cancellation process includes consultation, documentation, and case analysis handled with transparency and a refund policy.
The main products and services include:
- Timeshare Exit Solutions: Help with legal claims, compliance, and contract release.
- Legal Representation: Work with attorneys to ensure proper resolution and dispute handling.
- Customer Support: Offer ongoing communication, trust, and professional service for all clients.
- Guarantee and Refund Policy: Provide a structured refund process and monitor service delivery quality.
How much does it cost?
The cost of using the Stonegate Firm for timeshare cancellation typically ranges between $4,000 and $8,000, depending on the case. Several clients reported being quoted $8,000, then “discounted” to $4,500, which many described as a sales tactic. Others said they paid $5,000–$6,800 through financing plans, and some even as high as $10,000–$13,000.
Many reviewers felt Stonegate’s fees were high and not transparent, with some mentioning hidden costs and refund difficulties.
How Long Does It Take?
The timeshare exit process with Stonegate Firm is usually said to take 3 to 6 months, but in many cases it extends to 9 to 18 months. Some clients have experienced year-long delays, multiple case manager changes, and long periods without updates and required persistent follow-ups before any real progress was made.
What Are the Customer Reviews and Ratings for Stonegate Firm
Stonegate Firm holds mixed customer reviews and ratings across different platforms like Better Business Bureau and Trustpilot. On Trustpilot, the company has a 4.6 rating from 18 reviews, most labeled 5-star, though a few complaints are found in the BBB Accredited Business A+ Rated profile. Some clients mention smooth timeshare cancellation and professional communication, while others report refund delays, order issues, and slow case handling. Customer complaints show around 2 total complaints over 3 years, both resolved within 12 months, indicating a limited but noticeable satisfaction gap.
Common themes from the reviews include:
- Positive Experiences: Clients like Michelle Woods, Craig Walters, and Mr. Brian praised the firm for persistence, understanding, and professional service during their timeshare closure.
- Negative Feedback: Some reviewers on Reddit mentioned “fast talkers,” confusing discount offers around $4,500–$8,000, and concerns about fake reviews.
- Competitor Comparison: Other companies like Wesley Financial Group (4.4), Lonestar Transfer (4.9), Newton Group (4.0), Timeshare Specialists (4.8), and Linx Legal (4.8) show stronger consumer trust scores.
Pros and Cons of Stonegate Firm Based on Customer and Reddit Reviews
When reading through customer reviews, Trustpilot feedback, BBB complaints, and Reddit discussions, the overall picture of Stonegate Firm is deeply mixed. Some clients describe genuine timeshare cancellation success, while others report serious issues with refunds, costs, and communication. Here’s what consistently appears from verified reviews and user comments:
The pros of Stonegate Firm are listed below:
Pros:
- Successful Timeshare Exits: Several clients (including Reddit users like bearjew_diamonds and others) said they or their family successfully cancelled timeshares and avoided foreclosure.
- Legal Structure: Some users highlighted that Stonegate Law Firm involves attorneys who directly negotiate with resorts, unlike many exit companies that outsource work.
- Professional Case Managers: Positive reviews mentioned helpful, friendly, and responsive staff, especially Craig Walters and Mr. Brian, who were credited for persistence and support.
- Payment Flexibility: A few reviews praised payment plans and said they could make monthly payments rather than large upfront costs.
The cons of Stonegate Firm are listed below:
Cons:
- High Costs: Many reviewers said they were quoted $8,000, then “discounted” to $4,500—a sales tactic seen as misleading. Some paid $10,000–$13,000 for similar services others got directly from developers for $1,200–$3,000.
- Refund and Communication Issues: Dozens of users complained of refund delays, unanswered calls, and multiple case manager changes (some had 3–4 managers).
- Slow or Failed Results: Many said the exit process took 9–18 months or that no progress occurred even after a year. Some ended up in foreclosure or saw their credit scores drop.
- Questionable Legitimacy: Reddit users exposed possible red flags — mailbox addresses in Wyoming, claims that staff weren’t attorneys, and inactive law licenses tied to the company.
- Mixed Reputation: While Trustpilot shows a 4.6 rating, Reddit threads call Stonegate a scam, noting fake reviews, fast talkers, and posts that appear to be written by employees.
- Poor Case Management: Clients reported mishandled cases, lost communication, and untrained staff, with many cases left inactive for months.
- Overpromising and Underdelivering: Customers said the firm guaranteed quick results and no credit impact, but those promises often went unfulfilled.
- Fake Reviews and Reputation Manipulation: Users accused the company of planting 5-star reviews on Trustpilot and BBB to cover negative feedback.
- Unqualified or Rotating Staff: Reviewers mentioned frequent turnover, with four or more case managers assigned to one client.
- Emotional Stress and Regret: Many expressed regret, calling the experience draining, misleading, and as stressful as owning a timeshare.
- False Advertising: Several users said Stonegate markets itself as a law firm but operates like a sales office, with little attorney involvement.
What are the Lawsuits and Complaints Against Stonegate Firm?
The Stonegate Firm Limited Liability Company faced a major federal lawsuit in 2025 titled Capital Resorts Group Limited Liability Company versus The Stonegate Firm Limited Liability Company (Case Number 9:25-cv-13124), filed in the United States District Court for the District of South Carolina. The case was presided over by Judge Bruce Howe Hendricks and filed on October 24, 2025, with the last update recorded on December 19, 2025. The plaintiff, Capital Resorts Group Limited Liability Company doing business as Capital Vacations, accused The Stonegate Firm Limited Liability Company, Stonegate Law Limited Liability Company, Adam Colbert, Dennis Donovan, Bradley Post, and CP Online Ventures Limited Liability Company of false advertising, trademark infringement under the Lanham Act Section 15:1125, civil conspiracy, and tortious interference with contractual and business relationships.
The complaint states that The Stonegate Firm falsely presented itself as a law firm, using AI-generated fake attorney photos and misleading legal statements to promote timeshare exit services. It claimed that Post and Colbert, who were not licensed attorneys, directed the scheme and charged excessive fees for services they could not legally perform. The Marketing Defendants allegedly issued boilerplate template letters, consulting letters, and demand letters that had no legal value, while Legal Defendant Dennis Donovan, licensed only in New Jersey, lent his name to legitimize the operation.
The lawsuit included multiple causes of action:
- False Advertising (Lanham Act, 15 U.S.C. §1125): alleging deceptive marketing, false legal claims, and misleading consumers about attorney representation.
- Contributory False Advertising: asserting that Stonegate Law and Donovan knowingly assisted in the deceptive practices.
- Tortious Interference: claiming the defendants caused Capital Vacations’ customers to stop making payments on their timeshare contracts.
- Civil Conspiracy: stating that all defendants worked together to defraud consumers and harm Capital Vacations’ business.
- Violation of the South Carolina Unfair Trade Practices Act (S.C. Code §39-5-10): accusing them of deceptive and unfair commercial conduct across multiple states.
The filing requested injunctive relief, disgorgement of profits, attorneys’ fees, and actual damages for harm caused to Capital Vacations. The case also revealed that The Stonegate Firm Limited Liability Company operated from 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming, with regional offices in Tulsa, Oklahoma, and Canton, Ohio.
The Better Business Bureau (BBB) listed two customer complaints against The Stonegate Firm in 2025, involving refund delays, poor communication, and high-pressure sales tactics. While both were later marked “resolved,” they reflected a pattern of service and order issues consistent with the broader allegations in the lawsuit.
Concerns on Reddit fueled the controversy, with users describing high-pressure sales, fake discounts, and pushy representatives. Many said they paid thousands with no results, questioned fake-looking reviews, and claimed the company advised them to stop timeshare payments, causing credit damage
How Mytimeshareexitreviews Reviews Stand out?
The reviews on this platform stand out because they are built on real checks, transparency, and verified facts instead of copied claims or paid praise. Every company featured goes through a detailed credibility check, where the team looks at how it operates, communicates, and resolves problems. The goal is to help people avoid scam risks and find a safe, honest legal way to exit unwanted timeshares, something that’s still rare in this industry.
Here’s the breakdown:
- Service Quality: The firm offers structured timeshare exit programs but often delivers slow or incomplete results, according to multiple customer accounts.
- Transparency: The use of non-attorney staff, AI-generated profiles, and vague refund terms lowered its score for honesty.
- Customer Experience: While some clients appreciated the polite staff, many reported delayed responses, refund issues, and confusing updates.
Legal Credibility: Ongoing lawsuits, false advertising claims, and state-level scrutiny raised serious concerns.
Frequently Asked Questions
1. Can I cancel my timeshare without professional help?
Yes, it’s possible to exit a timeshare on your own, but the ease depends on your contract and developer policies. Some owners can complete the process quickly if their agreement allows direct cancellation or resale. However, for most, the process can be complex, involving strict terms, persistent follow-ups, and potential legal challenges. If repeated attempts to cancel or transfer have failed, you may consider professional assistance from a reputable timeshare exit company
2. Do I need to meet certain conditions to qualify for a timeshare exit?
Every timeshare owner has the right to pursue an exit there are no fixed qualifications required. Your options will depend on specific factors like contract type, payment status, and resort policies. Even if your situation seems complicated, there’s always a legal route to explore, whether through resale, cancellation, or negotiated release. The key is to act promptly once you decide to exit, as waiting can increase fees and limit available solutions.
3. Is it true that timeshare contracts never end?
Yes most timeshare contracts are perpetual, meaning they do not expire automatically. However, that doesn’t mean you’re trapped forever. Owners can legally sell, transfer, or cancel their timeshares under the right conditions. The process may require proper documentation or professional guidance, but there are legitimate ways out. While perpetual contracts can feel binding, persistence and the right strategy can successfully terminate your ownership obligations.
4. Does Stonegate provide escrow protection?
No, Stonegate does not use a third-party escrow service. Instead, it relies on its attorney-backed guarantee and refund policy as an internal safeguard for clients. While this structure aims to build trust, those seeking additional financial protection may consider comparing firms that offer independent escrow options, such as Centerstone Group, for greater transaction security.
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