Vacation Ownership Consultants
Remember when buying a timeshare felt like locking in carefree holidays for life? Many retirees who reach out to us now say those weeks on paper have turned into a never‑ending stream of fees, updates, and pressure calls.
If you’re looking for a way out, one name you will meet online is Vacation Ownership Consultants (VOC). They promise attorney support and a simple exit, but promises alone won’t erase a contract. In this article, we will break down how VOC works, how much they charge, how long an exit can take, and, most of all, what happens to your money after you pay.
You’ll learn why a true third‑party escrow—where the funds stay safe until the resort sends you a written release—matters more than glossy claims.
Read on, spot the warning signs, and see how MyTimeshareExitReviews connects owners with companies that guard every dollar from day one, free for good.
Company Details: Vacation Ownership Consultants
Location & History
- Headquarters: Scottsdale, Arizona (additional office in Austin, Texas)
- Founded: 2014 by a team of vacation‑rental consultants who pivoted to timeshare exits after hearing repeated owner complaints
Ownership: Privately held LLC; CEO listed as Jeremy Russo - Core Service: Attorney‑supported termination of U.S. and international timeshare contracts
VOC markets itself as a “real‑people” solution that has helped families for more than a decade.
Pro Tip: Before believing a company bio, confirm the registered business address and owner names with your state’s corporation database—it takes five minutes and exposes shell operations fast.
How Vacation Ownership Consultants Work
Step‑by‑Step Process
- Quick Intro Call: You speak with a consultant, share your contract details, and explain those ever‑climbing maintenance fees.
- Policy Check: Their team studies your resort’s rules; if you qualify, they pair you with a lawyer who knows that resort inside out.
- Simple Payment Step: You sign one clear service agreement and pay a single, stated fee—no surprise add‑ons later.
- Formal Demand Letter: Your lawyer sends the resort a firm letter asking that your timeshare be canceled.
- Persistent Follow‑Up: They track every response and keep pressure on the resort with additional letters or calls until they agree.
- Final Proof in Writing: You receive the resort’s cancellation letter, and those maintenance bills finally stop.
Average Fees, Timeline, Escrow
Item | Detail |
Average cost per client | $4,000 – $6,000 (higher if a mortgage remains) |
Typical timeline | 6 – 18 months; complex cases can stretch to 24 months |
Escrow or money‑back? | Marketing mentions “independent escrow,” yet watchdogs say funds may be released on VOC’s terms rather than yours |
Important note: If a company controls the escrow account—or releases funds before you hold a resort‑issued release letter—it isn’t real protection. Always insist on third‑party escrow where you, not the exit company, decide when money is released.
Are They Legit?
VOC shows an A+ rating from the Better Business Bureau with no listed complaints and holds overwhelmingly positive Trustpilot reviews. Those numbers look strong.
Still, two concerns keep a grey cloud overhead:
- Chapter 11 Bankruptcy (March 2025): Court filings reveal VOC sought reorganization in the Arizona Bankruptcy Court under case 2:25‑bk‑02295. Bankruptcy doesn’t prove wrongdoing, but it signals cash‑flow pressure.
- Escrow Ambiguity: Independent reviewers can’t agree whether VOC truly locks your fee in a neutral account. Lack of clarity invites risk.
VOC may deliver, yet wise owners double‑check every promise. Reach out to us first, and we’ll confirm if VOC (or any company) truly fits your situation.
Pro Tip: Cross‑check glowing BBB or Trustpilot ratings against court dockets and bankruptcy filings; a perfect score can hide fresh legal or financial trouble.
Vacation Ownership Consultants Pros & Cons
Pros | Cons |
|---|---|
Attorney‑supported letters | Upfront fee before results |
A+ rating on BBB, zero complaints | Filed Chapter 11 in 2025 (financial unknowns) |
90% reported a success ratio | Confusing escrow claims (may not be third‑party) |
Clear single‑service focus (timeshare exits only) | Not a law firm; cannot represent you in court |
Positive Trustpilot feedback | No published refund once work begins |
Pricing & Refund Policy
VOC quotes a flat, one‑time fee that varies by resort, loan balance, and location—most owners pay $4,000–$6,000, but mortgage‑heavy files go higher. Unlike pay‑as‑you‑go escrow, funds leave your pocket on day one.
The company does not mention partial refunds for slow or failed exits; the service agreement states the fee “covers all costs,” yet reserves the right to define when services are complete.
Pro Tip: Never wire the full fee; if they refuse staged payments held in third‑party escrow, that’s your cue to find a safer option.
Vacation Ownership Consultants Reviews
Owners praise easy paperwork and steady updates. Many older couples applaud the “hand‑holding” approach through unfamiliar legal terms. Complaints center on longer‑than‑promised timelines and confusion over escrow versus money‑back wording.
Review Metrics
Metric | Data |
Total clients served | 8,000 + (company claim) |
Average cost | $4,000 – $6,000 |
Success ratio | 90 % (aggregate of published reviews) |
Escrow or guarantee | Marketing says “independent escrow”; watchdogs dispute neutrality |
Filed BBB complaints | 0 |
Services They Offer
- Full‑service timeshare cancellation for deeded and points‑based contracts
- Attorney correspondence and settlement negotiation
- Educational blog on industry lawsuits and maintenance‑fee trends
- Cost calculators and eligibility forms through an online portal
Remember, VOC itself is not a law firm; it subcontracts legal work and provides consulting only.
Vacation Ownership Consultants Lawsuits & Complaints
- No major resort has sued VOC directly, but the company frequently reports on class‑action suits filed against resorts, which sometimes confuses readers into thinking VOC litigates them.
- Bankruptcy Filing (2025). Chapter 11 reorganization suggests VOC is restructuring debt—a development every prospective client should weigh.
- Consumer Alerts on Escrow Claims. Industry watchdogs warn that many “escrow promises” are hollow. VOC positions itself as transparent, yet critics note it doesn’t always use true third‑party escrow.
Important Note: Bankruptcy isn’t a lawsuit, but it can delay your case; demand an honest update on how reorganization affects current clients.
Why Our Review Matters
After reviewing hundreds of exit offers, we’ve seen seniors lose tens of thousands to slick “guarantees.” The safest way out is simple: keep your money in a neutral escrow, released only when you hold a written cancellation from the resort.
That’s why MyTimeshareExitReviews exists. We cut through the noise and connect you only with vetted timeshare exit companies that use real escrow with no upfront fees. If VOC or any provider meets that standard, we’ll let you know. If not, we’ll point you elsewhere.
Pro Tip: Use MyTimeshareExitReviews as your no‑cost second opinion; we’ll verify escrow legitimacy before you sign anything.
Frequently Asked Questions
1. Is Vacation Ownership Consultants legit?
They hold an A+ BBB rating and glowing reviews, yet a 2025 Chapter 11 bankruptcy signals caution. Always verify that funds stay in true third‑party escrow before you pay.
2. How much does VOC charge?
Most owners pay a single fee between four and six thousand dollars. Complex loans or overseas resorts push costs higher, so demand a clear, all‑inclusive written quote first.
3. How long will the exit take?
VOC says most exits close within six to eighteen months. Some tough files linger near two years, so ask for written progress updates every three months to stay informed.
4. Do they use escrow?
Their ads promise escrow, yet watchdogs question who controls it. Confirm the escrow agent’s identity and that you authorize fund release only after receiving the resort’s final cancellation letter.
5. What if my timeshare has a mortgage?
They claim mortgages don’t block exits, but fees rise and timelines grow longer. Get written proof your loan balance will be fully cleared in the resort’s final release letter.
Conclusion
VOC scores high with past clients and shows professionalism. Still, upfront payment, escrow confusion, and a fresh bankruptcy filing raise concerns. There’s nothing wrong with asking hard questions—especially when your retirement dollars are at stake.
Our take:
- If you must pay in advance, insist on proof that the funds sit with an independent escrow agent you control.
- Verify VOC’s financial stability post‑bankruptcy.
- Document every promise (timeline, total cost, mortgage release) in writing.
Or skip the stress and reach out to us first. We’ll walk you through your options, show you the right way out, and, only if it makes sense, connect you with a company that already meets the gold standard—escrow‑protected, no upfront fees.
Send us your details today; let’s make sure your next vacation memory is worry‑free.
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Summer Isles Ownership Cancellation
My wife and I cannot express how happy we are to have our ownership timeshare finally cancelled. Wendy Draskovic and staff have worked over the past year to get this completed. Today, August 4, 2021, we received a congratulations letter that our Summer Isles timeshare has been closed and completed. What a relief!!!
Summer Isles made no effort to help us at any stage of cancellation and it took VOC to finally put this matter to rest.
Thank you, one and all!
Summer Isles Ownership Cancellation
My wife and I cannot express how happy we are to have our ownership timeshare finally cancelled. Wendy Draskovic and staff have worked over the past year to get this completed. Today, August 4, 2021, we received a congratulations letter that our Summer Isles timeshare has been closed and completed. What a relief!!!
Summer Isles made no effort to help us at any stage of cancellation and it took VOC to finally put this matter to rest.
Thank you, one and all!
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