Table of Contents
Table of Contents
Centerstone Group
Centerstone Group is a U.S.-based timeshare exit company offering contract cancellation services through legal representation, transfer processes, and pressure campaigns. It operates from California with over 40 years of combined industry experience and uses variable pricing based on client circumstances. Although it holds an A+ BBB accreditation and a 4.78/5 rating across 338 reviews, customer feedback shows significant variation in outcomes. Some report delays, limited updates, unresolved cases, and miscommunication. Complaints involve attorney inaction, file closures without notice, mishandled documents, and credit damage. Services targeting Mexican timeshares face transparency concerns, and the legal process outside the U.S. lacks clarity.
The company’s credit protection and monitoring support for clients who stop payments has been criticized for inconsistent communication. Internal communication records and service agreement clauses are often used to respond to complaints, but some clients report breaches in confidentiality and disputes over obligations. The resolution period is said to range from 3 to 6 months, though this varies by developer resistance and case complexity. The group’s methods include attorney exit when other options fail, which increases cost and extends timelines.
Negative reviews cite aggressive behavior, contract clause enforcement, and lack of progress as recurring issues. MyTimeshareExitReviews notes that while Centerstone is active in the industry, its performance depends heavily on case-specific variables and internal handling, rather than consistent client success.
This article provides a detailed examination of all these aspects.
What Is Centerstone Group and How Does It Work?
Centerstone Group Inc is a US-based, family-owned, full-service advocacy group that assists timeshare owners across the United States with cancelling unwanted timeshare contracts. The company provides timeshare exit services using a 3-pronged approach, a proprietary Mexico exit process, and attorney representation to achieve timeshare freedom while protecting client credit and addressing developer pressure. It holds an A+ BBB accreditation, maintains a 4.6-star Google rating, and reports over 40 years of combined experience in the timeshare relief industry.
The company promotes itself as a trusted provider offering personalized exit strategies, creative solutions, and a complete resolution process. The leadership team President Mark Weaver, Operations Manager Stephanie Kaitz, and Specialist Manager Nick Kim manages all operations from Costa Mesa, California, following a variable pricing model based on each client’s situation. Reviews show mixed outcomes: satisfied clients mention successful resolutions and clear communication, while others report slow results, paper shuffling, and limited progress. .Centerstone Group remains a known name in the timeshare exit industry, similar to firms assessed within the timeshare help center review ecosystem.
What Are the Services and Solutions Centerstone Group Offer?
Centerstone Group timeshare exit services and contract negotiation options for timeshare owners who want to end unwanted timeshare contracts.. Their Process uses insider timeshare industry knowledge to guide clients through the exit system while ensuring credit monitoring and repair support during and after the exit.
The company handles timeshare resolution, title transfer, credit protection, and legal representation, operating in a space closely examined through timeshare defense attorney reviews.
Their main service categories include:
- Timeshare Transfer: Said to be faster and cheaper for clients who are currently on maintenance fees, though some clients complain about delays and unclear progress updates.
- Pressure Campaign: Uses letters, social media, review sites, media outreach, and regulatory complaints to pressure timeshare companies.While this approach can work, others find it slow and limited in real impact, concerns also raised in FTC-focused timeshare help source reviews.
- Attorney Exit: Involves attorney representation when other methods fail. It’s often more expensive and takes longer, especially when dealing with disclosure violations, high-pressure sales tactics, or Truth in Lending issues.
- Mexico Timeshare Exit: Uses a Mexico legal process, as US-based attorneys cannot cancel contracts in Mexico. Several clients have questioned the speed and transparency of this service, concerns frequently discussed in guides explaining how to cancel a Mexico timeshare contract legally, including real-world cases involving Vidanta timeshare cancellations and Palace Resorts exit scenarios.
- Credit Monitoring and Repair: Offers credit protection and monitoring for clients who stop payments, but some reviews say communication during this process is inconsistent.
What Are the Customer Reviews and Ratings Centerstone Group?
Centerstone Group Inc is listed as an A+ rated BBB accredited business under the Better Business Bureau (BBB), showing 338 customer reviews, an average 4.78/5 rating, and 12 total complaints over the past 3 years, with 2 complaints closed in the last 12 months. The company profile includes both headquarters and corporate-owned locations, with verified feedback reflecting experiences tied to timeshare cancellation, service or repair issues, attorney assignment, and communication handling. Complaint patterns reflect similar disputes documented in timeshare legal service provider reviews.
Reviews confirm a consistent pattern: satisfied clients report successful resolutions, while dissatisfied ones cite paper shuffling, slow communication, or unmet expectations. These outcomes align with broader findings found in timeshare exit complaint trend analysis.
Reviews on record display a wide range of perspectives:
- Positive Reviews: Customers such as Phillip H, Richard C, Janis B, Sandeep K, Elizabeth S, Isiah F, John and Ginger M, and Kseniya P describe professional staff, constant communication, and organized processes. They report clear timelines of 3 to 6 months, transparent fees, and reliable legal support for Wyndham, Royal Holiday, and Mexican timeshare cases. Clients appreciated video chats, follow-up emails, and well-documented service agreements, calling the company trustworthy, responsive, and knowledgeable. Many mentioned gaining credit protection, legal representation, and ultimately timeshare freedom through structured resolution.
- Negative Reviews and Complaints: Complaints logged on 06/25/2025 and 11/18/2024 describe issues like inaccurate communication, credit damage, file closure, aggressive language, abusive behavior, and delayed attorney responses. Some referenced rescission period disputes, disclosure violations, and frustration over forwarded internal emails breaching the service agreement. Others mentioned attorney communication delays, ignored letters, missing signatures, and validation problems with credit bureaus. Business responses dated 07/05/2025 and 11/23/2024 stated that certain clients violated contractual clauses, causing delays and requiring attorney reassignment. The company cited CRM communication history, onboarding process records, and analyst disclosures as evidence. They also referenced issues like aggressive communication, court-ordered restrictions, indefinite file holds, cease and desist orders, and overregulation-related relocation.
The 12 BBB complaints, most cases show active business response, consistent customer follow-up, and documentation supporting the company’s claim of ongoing assistance. Reviews confirm a pattern: satisfied clients report successful resolutions, while dissatisfied ones cite paper shuffling, slow communication, or unmet expectations. The factual record establishes that Centerstone Group maintains legitimate timeshare resolution services backed by structured processes, even though client experiences vary by case complexity, behavior, and developer resistance.
What Are the Pros and Cons of Centerstone Group
Centerstone Group Inc continues to attract both praise and criticism from timeshare owners across the USA.
The Pros and Cons of Centerstone Group are listed below, :
Pros:
A+ BBB Accredited Business: Recognized for reliability and regulatory compliance.
4.78/5 Customer Rating (338 Reviews): Strong feedback highlighting successful outcomes.
Comprehensive Services: Includes credit monitoring, legal support, and timeshare exit solutions.
Faster Resolution Timeline: Many Wyndham and Mexican timeshare cases reportedly resolved within 3–6 months.
Professional Operations: Transparent pricing, experienced staff, and consistent client communication.
Escrow Option: Escrow is only offered for “complex” cases, not standard ones.
Cons:
Upfront Fee: $4,000 required before any work begins.
No Performance Guarantee: They only promise to “continue working” until resolution—without defining actual success.
Slow Progress and Delays: Complaints mention paper shuffling, minimal action, and long waits.
Poor Communication: Clients report inconsistent or unresponsive support.
High Service Costs: Fees are often significant with questionable value delivered.
Unethical Behavior Allegations: Some complaints include credit harm and service misrepresentation.
Legal Shielding: Company often responds by citing contracts, CRM records, and legal clauses like cease and desist orders rather than addressing customer concerns directly.
Consumer Complaints: 12 total BBB complaints in 3 years, with only 2 closed in the past 12 months.
How much does it cost?
The cost of Centerstone Group’s services isn’t fixed; it varies based on the timeshare ownership type, location, and complexity of the case.
From verified customer reviews and industry comparisons, most clients report paying between $4,000 and $8,000, with some larger or international cases (like Mexico exits) costing more. The company typically offers a three-payment structure rather than requiring full upfront payment, as mentioned in multiple BBB complaints and customer testimonials.
So, while Centerstone Group promotes its service as a cost-effective alternative to ongoing timeshare maintenance fees, the total cost-to-value ratio depends on the owner’s situation and whether legal representation or arbitration becomes necessary.
Why Does MyTimeshareExitReviews Review Stand Out?
MyTimeshareExitReviews focuses on fact-based analysis, verified customer experiences, and transparent comparisons using structured MYTER rating standards. Unlike promotional platforms, it assesses firms like Centerstone Group, Wesley Financial Group, and Seaside Consultants using measurable factors such as BBB ratings, complaint histories, success rates, service transparency, and customer outcomes.
The site’s reviews highlight both pros and cons, not just marketing claims. Each assessment includes verified customer testimonials, cost breakdowns, and contract performance data, making it one of the most trusted resources for timeshare owners in the USA seeking reliable exit options. With its focus on accuracy, neutral reporting, and industry insights, MyTimeshareExitReviews has become a credible reference point for assessing whether companies like Centerstone Group deliver what they promise.
It also enables consumers to compare companies objectively through its review and lead comparison framework.
Frequently Asked Questions
1. How does the timeshare exit process work?
The timeshare exit strategy includes:
- Arguing that the sales presentation involved fraud or misrepresentation, particularly if timeshares were sold as appreciating assets or real estate.
- Filing or threatening a misrepresentation lawsuit.
- Avoiding foreclosure and aiming for a full release from obligations.
2. Can misrepresentation claims realistically lead to timeshare cancellation?
No .Most timeshare contracts include a “Verbal Representation Clause” which nullifies claims based on sales presentations. So even if you were misled verbally, legally you acknowledged that you weren’t relying on those statements.
3. What are safer alternatives to exit a Westgate Timeshare?
Safer alternatives include retrying Westgate’s deed-back program and reviewing applicable Florida timeshare cancellation laws.
- Consult advisory platforms like MyTimeshareExitReview to verify company legitimacy before hiring any service.
- List your timeshare for free on platforms like the TUG Marketplace. Offering incentives—such as paying the next year’s maintenance fees and covering transfer costs—can make your offer more attractive.
- Use broader resale channels like RedWeek, Craigslist, or eBay to reach a wider audience.
- Rent out your unit in years you can’t travel to offset costs while you explore exit options.
- Retry Westgate’s Deedback Program—even if you’ve been denied before, they may reconsider in 6–12 months.
4. What happens if I just stop paying the maintenance fees?
If your mortgage is paid off, this becomes an option, though with potential consequences:
- Negative mark on your credit report.
- Harassing calls or letters.
- Westgate can repossess the property but cannot pursue you for a deficiency due to Florida’s anti-deficiency laws.
5. Can I remove one spouse’s name from the deed to protect credit?
Not easily. Even if you remove a name from the deed, both spouses may still be liable, especially in community property states like California. Timeshare companies may also refuse to allow such changes.
6. Why do some timeshares sell for $1 or get given away for free?
Most timeshares, especially those with limited usability or high maintenance fees, have no real resale value. The market is oversaturated, and demand is low.
7. Are any timeshare exit companies trustworthy?
Most are not. To protect yourself, consult advisory platforms like MyTimeshareExitReviews and review state-specific timeshare cancellation laws.
To protect yourself:
- Use advisory platforms like MyTimeshareExitReview to assess your options and find safer, vetted solutions.
- Avoid any company requiring upfront payment.
- Look for escrow options.
- Do thorough research, including Better Business Bureau complaints, online forums, and FTC warnings.
8. What’s the best first step if I want to get out of my timeshare?
- Try contacting your timeshare company directly for a deed-back option.
- Explore free listing platforms like TUG.
- Consider consulting a timeshare lawyer if legal action seems necessary.
9. How long have customers owned their timeshares before seeking help?
The customer had owned a Hilton timeshare for 12 years before seeking third-party assistance. Many owners seek help after a long period of frustration or unused time.
10. Should I pay Centerstone Group an upfront fee?
No, be cautious.
Avoid paying any upfront fee unless there’s:
- A verifiable contract with outcome-based milestones.
- An escrow service holding your payment until results are delivered.
Not timely
We have been with Centerstone for nearly four years. Same old run around every time we correspond. Always moving lawyers, poor communication with your lawyer.
Not timely
We have been with Centerstone for nearly four years. Same old run around every time we correspond. Always moving lawyers, poor communication with your lawyer.
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